6/10 (普通)
Dana Maree
カップルで旅行
2025 年 9 月 28 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
If it wasnt for paying for an upgraded room and having our own pool then we'd properly have had a worse time here. I agree with a lot of the reviews, this is not a 5 star hotel more like 3.
Cocktails were absolutely rubbish and just thrown together and tasted horrible!
Upon check in we were given zero information and were just handed a map.
Prior to our arrival we emailed the hotel asking if we could pay for late check in and they offered us a late check out at 4pm at no extra cost. I asked the guy about our check out time when checking in and all he said was don't worry. 2pm came on our last day and a group of housemaids were knocking and we informed them we have late check out. We then received a phone call stating that we had to leave as new lodgers were waiting and the late check out was based on availability despite having an email clearly stating that we could check out af 4pm. We weren't ready at all to leave as we hadn't quite packed and had just gotten out of a shower so at this point we were rushing. By the time we checked out the staff at the check in desk were pretty unfriendly and it felt like after all the money we had spent for the week were now unwelcome. Horrible! The food was so so average and we dreaded breakfast, lunch and dinner by the third day! Most days were the same food but made differently. The main restaurant staff weren't great either. Forgot our drinks on every sitting.
Dana Maree
2025 年 9 月に 7 泊滞在
