I booked last minute for one night before I was leaving Crete, basically just needed a clean room to sleep in before my flight back in the morning. Sounds simple? Well, it was not. Upon check-in, the clerk (the one employee there who was very lovely, and helpful) offered to "upgrade" me to a waterfront bungalow. Once arriving in the room, it seemed very outdated, but not in terrible condition & came with a patio w. a great sea view. Since I was there for one night, it seemed fine. Then I went to check out the patio and the door came right off the hinge at the top. The hinge was so rusted, the door would literally fall off and had to be forced back in place and then gently opened to get outside. Once outside on the patio, I realized that there was no handle on the exterior door (thankfully realizing this before the door was fully closed behind me).
The next highlight? ANTS in the room. Ants on the living area floor, and ants in the bed. Ants swarming the bathroom floor. Next highlight? DUST - dust in all of the vents, especially the a/c unit. Dust on all table tops and objects in the room. When I called to let them know - the desk clerk told me they would send someone to "service" between 3am - 830am (I was leaving at 830am). I was told a room switch was not possible. When I asked for a refund the next day, or even a partial refund, I was told by both the hotel & Expedia that was not policy and this situation did not warrant any type of refund.