Ravenna Vacations from ￥226,316

The good. Great staff from front desk to dining and bar. The bad. Checked in Tuesday evening. Went to take shower on Wednesday AM. No hot water. Reported it. They said engineering would check out. No feedback. Next day. No hot water. Reported again. Another cold shower. Thursday went to shower again. No hot water. Reported again. Yet another cold shower. Engineering guy told me construction workers must have done something. Finally fixed on Saturday AM when we went to check out. Thought we should have been communicated with or an offer to change room or an apology. None given. Since we booked on Expedia they did not see my Hilton profile where in my life have stayed well over 500 nights. Not sure they even know that this was our fifth stay at the hotel in two years and in each case was nearly a week Very disappointed in the stay. Will be writing a letter to the GM this week with same feedback to see what they have to say.

The hotel is so cute, decor, rooftop pool & bar are great. The beds were comfy. It is a bit noisy in the room. We could not get an Uber at all. It was impossible to get reliable transportation & the hotel only drives you within 3 miles of the hotel. Come with a rental care or a plan on commuting.

Nice modern rooms lighting in rooms a bit dark Service at bar not good now t enough staff

The property was impeccable, very artsy, unusual decor however, I found the rooms to be quite dark with not enough lighting. They could also use a real coffee machine, such as an espresso, not the old-fashioned style that that did not even work… I did not get a chance to try all the dining options unfortunately nor did I get a chance to visit the pool or the spa

Would like to thank the manager Bill and staff (Marilyn) for going above and beyond. They got me to the train station when the shuttle (that was originally supposed to take me) was delayed in getting back to the hotel to pick me up. The property is very clean and all the staff are great.