2/10 (非常に不満)
Tiffany、Fayetteville
カップルで旅行
2025 年 10 月 20 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
It took at least 30 minutes for me to check in because the lady at the front desk was asking for payment. I paid via third party and she stated that the payment only went through for 1 night instead of both nights. She had to call her supervisor via phone to correct the situation. That didn't work so the supervisor had to come in Parson to correct the amount. The room had 2 broken drawers, The cover for the control panel of the A.C.unit was broken. The A.C. unit was stuck on 66 degrees! The room was so cold that i had to switch rooms. The next room was better nothing was broken so I was finally comfortable. That night was when things for worse. LARGE ROACHES was coming into the room via the dooe. After stepping on them i sat down in the chair and noticed something was on my ankle.There were small roaches around my foot. HORRIBLE! I went to the front desk the office was closed due to it being after hours. I spoke to the after hours agent via the phone. She told me to speak to someone in the morning. I went to the desk at 8:00 am.The office was closed. Hours of operation are 7:30am to 11:00p.m. I had to speak to another agent via phone to disciss the bug problem. I'm beyond frustrated and anmoyed. I had to slide the key under the gate to check out since noone was there! I will never stay there again and i highly dont recommend anyone else to stay there! The worst experience ever at a hotel!
Tiffany
2025 年 10 月に 2 泊滞在