テラス / パティオ

ソネスタ セレクト ローリー ダーラム エアポート モリスビルの口コミ

3 out of 5

口コミ

8.6

非常に良い

評価 10 - 1005 件の口コミ中 561 件が非常に良い" "
評価 8 - 1005 件の口コミ中 260 件が良い" "
評価 6 - 1005 件の口コミ中 87 件が普通" "
評価 4 - 1005 件の口コミ中 43 件が不満" "
評価 2 - 1005 件の口コミ中 54 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

8.0/10

設備とサービス

8.6/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Robert、479 Harbor View Drive

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location to use airport.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
Robert, thank you for highlighting the convenient location of Sonesta Select Raleigh Durham Airport Morrisville. We're glad it suited your travel needs. We look forward to your next stay!

10/10 (非常に良い)

Cynthia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was kind and helpful and courteous. Would definitely stay here again. Close to the airport
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 15 日)
Cynthia, thank you for your wonderful review of Sonesta Select Raleigh Durham Airport Morrisville. The team is thrilled to hear you found everyone kind, helpful, and courteous. We're glad the location was convenient for you. We look forward to welcoming you back in the future!

10/10 (非常に良い)

Torey

良かった点 : 設備とサービス
Great hotel and staff
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Torey, it's wonderful to hear you had a great stay at the Sonesta Select Raleigh Durham Airport Morrisville. We're thrilled that our team members left a lasting impression. We look forward to welcoming you back in the future.

10/10 (非常に良い)

Katie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great customer service and was very clean.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Katie, it's delightful to know you appreciated the high level of customer service and cleanliness at Sonesta Select Raleigh Durham Airport Morrisville. Our team members always strive to provide a cozy and immaculate environment for our guests. We look forward to hosting you again soon.

10/10 (非常に良い)

Rhela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Rhela, thank you for taking the time to rate your stay at Sonesta Select Raleigh Durham Airport Morrisville. We appreciate your strong endorsement and it brings us joy to learn that your experience was exceptional. We look forward to welcoming you back for another pleasant stay soon!

8/10 (良い)

Geri

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Here’s the one good thing: the bed was comfortable, and the blackout curtains blocked all the light and enough of the airplane noise that I had a good night of sleep. The rest was pretty poor: no dining facilities, no bar, pool closed even though the temperature was above 80. No breakfast. No easily and safely accessible restaurant if you don’t have a car. About as barebones as you can get and still call it a hotel.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
Geri, thank you for sharing your thoughts on your recent stay with us. We're glad to hear that you found comfort in your sleep accommodations and that the curtains served their purpose well. We do understand, however, the concerns regarding amenity availability. Please note this may occasionally change based on the season and local health guidelines. Rest assured, your feedback is pivotal in making amendments and improvements. We always stride to provide a range of services for our guests and regret to hear about your experience. We hope to have the opportunity to rectify this with you in a future stay.

10/10 (非常に良い)

Brian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a good airport hotel
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
Brian, thank you for the great review. We're delighted you found Sonesta Select Raleigh Durham Airport Morrisville to be a good choice for airport accommodations. We hope to welcome you back in the future for another pleasant stay.

10/10 (非常に良い)

Patricia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was clean and comfortably large with everything we needed. Check in and out was simple and transportation to the airport was on time and courteous. Would recommend this place for anyone.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 11 日)
Patricia, it's wonderful to know you found your stay at Sonesta Select Raleigh Durham Airport Morrisville satisfactory and convenient. We're pleased that you appreciated the cleanliness and spaciousness of your room, as well as the punctuality and courteousness of our transportation service. Your kind recommendation means a lot to us. We look forward to serving you again in the future.

4/10 (不満)

Amanda

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Amanda, it appears you didn't have the experience we aim to provide for our guests. We truly value your feedback and invite you to share any concerns or areas where we might improve. We're committed to continuing our efforts to meet our guests' expectations.

10/10 (非常に良い)

Badel、Bayamon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Badel, it's great to know that you had an exceptional stay at Sonesta Select Raleigh Durham Airport Morrisville. Our team values your feedback and we're very pleased to have met your expectations. Looking forward to hosting you again in the future.

8/10 (良い)

Virginia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to the airport and free shuttle - perfect last minute stay after missing a flight.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Virginia, we're delighted to hear that Sonesta Select Raleigh Durham Airport Morrisville was able to provide the convenience you needed during your last-minute stay. We understand how important it is to have easy access to airport transportation. Thank you for sharing your experience, and we hope to accommodate you again during your future travels.

6/10 (普通)

Danielle

気になった点 : 施設のコンディションと設備
The room was clean but the common areas were run down. Carpets were very dirty.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Danielle, we appreciate you taking the time to share your feedback. It's good to hear that you enjoyed a clean room during your stay. Regarding your notes about the general areas, we are continually working on maintenance and cleanliness to ensure our facilities uphold high standards. We hope to deliver a more satisfying experience the next time you visit.

10/10 (非常に良い)

LISA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice stay.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Lisa, we're thrilled to hear you had a pleasant stay at Sonesta Select Raleigh Durham Airport Morrisville. We strive to provide our guests with exceptional experiences, and it's delightful to know we met those standards for you. Your words are greatly appreciated, and we look forward to welcoming you back in the near future.

10/10 (非常に良い)

William

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, quiet safe room, offering shuttle and parking. Works for me, super close to RDU.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
William, thank you for sharing your positive experience at Sonesta Select Raleigh Durham Airport Morrisville. We're thrilled to know our cleanliness, quietness, and shuttle service added convenience to your stay. Our proximity to the airport is indeed a bonus for most of our guests. We can't wait to welcome you back when your travels bring you this way again.

8/10 (良い)

Dianna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Parking is far from front entrance and the side entrances could be unsafe at night because they’re out of view. $150 deposit is also a bit much.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Dianna, thanks for taking the time to share your feedback from your stay at Sonesta Select Raleigh Durham Airport Morrisville. We're glad to hear that your overall experience was positive. However, we take your concerns about the distance between the parking and the entrance, as well as the feeling of safety, seriously. Our team is continuously striving to make improvements based upon guest feedback. Please note our security deposit policy is standard across many hotels and is fully refunded post checkouts once we ascertain there are no incidental charges. We hope to have the chance to serve you again in the future.

10/10 (非常に良い)

Jennifer Jahaira

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice and helpful staff! Room was nice and clean !
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Jennifer, thank you for sharing your wonderful experience at the Sonesta Select Raleigh Durham Airport Morrisville. We're thrilled to hear that our team members were helpful and that you appreciated the cleanliness of your room. We look forward to welcoming you again on your next visit.

8/10 (良い)

Charlie

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel, close to airport. I loved that. Didnt like the fact the room didn't have a microwave or icebucket.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Charlie, thank you for choosing to stay at Sonesta Select Raleigh Durham Airport Morrisville. We're pleased to hear that our proximity to the airport met your needs. We appreciate your feedback regarding the room amenities, and we'll ensure it’s forwarded to the relevant departments for consideration. It's our hope to make your next visit even more pleasant.

10/10 (非常に良い)

Madison

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 5 日)
Thanks for the perfect rating, Madison!We're pleased to hear that you have fully enjoyed your stay at Sonesta Select Raleigh Durham Airport Morrisville, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 (非常に良い)

Mario

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean
2024 年 4 月に 1 泊滞在

6/10 (普通)

Amanda

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The hotel was okay but forensics was there and we asked if everything was okay and they said nothing to worry about. Leaving a very uncomfortable feeling.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Amanda, thank you for your feedback. We understand that during your stay there may have been a degree of discomfort due to certain circumstances. Rest assured, the welfare of our guests is always our top priority and any concerns were well-handled without any disruption to guest experience. We hope you'll consider us for future visits, where we can strive to provide a more seamless stay.

10/10 (非常に良い)

April

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Clean and comfortable
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 28 日)
April, it's wonderful to know that you found Sonesta Select Raleigh Durham Airport Morrisville to be neat and welcoming. This is exactly the standard we strive for! We hope your travels bring you back our way soon.

10/10 (非常に良い)

Michael

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for sharing, Michael!At Sonesta Select Raleigh Durham Airport Morrisville, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

6/10 (普通)

Sherer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff did not like that I arrived early even though I was willing to wait.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Sherer, thank you for sharing your experience. It seems there may have been some misunderstanding regarding your early arrival. We assure you it's typically not a problem for guests to arrive early, but sometimes due to the hotel's operational needs, guests may be asked to wait. Your willingness to cooperate is appreciated, and we hope your future experiences with our team members will be smoother.

4/10 (不満)

Nicole

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
The property was nice, the rooms clean, the staff was courteous, how ever when we arrived at 5:30 p.m. they did not have a room open for us. Check in is 4:00 p.m. We had driven up for a play in the area that started at 7:00 p.m. and needed to get ready. After waiting a half hour for a room, we were placed between a barking dog on one side and a yelling couple on the other. I immediately asked to be moved to another room, but was told there weren't any other options. I had to contact Expedia on the way to our event to get moved to another room. After our event we returned to the hotel and were given an upgraded room on the 4th floor that was quiet. I think overall the lack of proper staffing (cleaning crew/on site management) was the issue that made our stay an extremely stressful situation. I travel regularly and have never had this problem elsewhere.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Nicole, thank you for sharing your experience. While it's beneficial to hear that you found the property pleasing and our team members polite, we acknowledge your less than ideal experience at check-in and with room allocation. Rest assured, prompt check-in and a peaceful stay are essential aspects of our service which seem not to have met your expectations this time. We'll analyze your feedback regarding our team's coordination to improve our guest experience. Despite this, it's encouraging that you were ultimately provided with a quieter, upgraded room. This incident certainly does not reflect our usual standards and we hope you would give us another chance to make your stay seamless and comfortable.

6/10 (普通)

Rina、Stockton

気になった点 : 清潔度
I was scared and I buy my reservation with Expedia they give me the last room in the 3 floor and I ask and they said is the last one we have and the hotel was empty. Hair blow doesn’t work never again bad bad
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Rina, your feedback is valuable and we appreciate you sharing your recent experience. We understand your concerns about the room allocation and regret any inconvenience caused by the malfunctioning hairdryer. Our team members make every effort to ensure guest satisfaction, and we want every guest to have the most comfortable stay possible. We're always open to hearing feedback to improve our guests' experiences in the future. We hope to have the opportunity to welcome you back and make a more positive impression on you.

10/10 (非常に良い)

Terri

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Conveniently located to airport. Shuttle was convenient and reliable.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 20 日)
Terri, it's fantastic you found the Sonesta Select Raleigh Durham Airport Morrisville to be perfectly situated for your needs. We're pleased our reliable shuttle service added to your convenience. We greatly appreciate your positive remarks and hope to see you again soon.

10/10 (非常に良い)

elaine、pinehurst

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quick friendly checkin, park at hotel and free shuttle to airport.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 19 日)
Elaine, thank you for your praise of Sonesta Select Raleigh Durham Airport Morrisville. We are thrilled that our quick check-in and complimentary airport shuttle service provided convenience during your stay. It was our pleasure to host you and we hope to welcome you back soon.

10/10 (非常に良い)

mitchell

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great room
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 19 日)
Mitchell, thank you for your feedback. We are thrilled to hear that you found our rooms at the Sonesta Select Raleigh Durham Airport Morrisville to your liking. We hope to welcome you back in the future.

10/10 (非常に良い)

jeanne

カップルで旅行
良かった点 : 設備とサービス
All was great
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Jeanne, we're thrilled to hear your stay at Sonesta Select Raleigh Durham Airport Morrisville was a positive one. It brings us joy to know everything meets your expectations. We look forward to welcoming you back in the future.

10/10 (非常に良い)

Arnold

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Every thing was fine and I will stay there again
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Arnold, thank you for sharing your commendations of Sonesta Select Raleigh Durham Airport Morrisville. It's wonderful to know everything surpassed your expectations and you're planning on returning. We eagerly await your next visit!

10/10 (非常に良い)

Fraser

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good for airport and helpful staff
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Fraser, it warms us to hear that you found Sonesta Select Raleigh Durham Airport Morrisville to be well-located for airport convenience, and that our team members were beneficial in your experience. We appreciate your positive feedback and look forward to serving your hospitality needs again in the near future.

10/10 (非常に良い)

Dava

家族旅行
良かった点 : スタッフとサービス
Only stayed 1 night. Very convenient to Raleigh Durham Airport
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Thanks for the perfect rating, Dava! We can't wait to see you again soon for another amazing experience at Sonesta Select Raleigh Durham Airport Morrisville. Have a great day!

10/10 (非常に良い)

Racia

2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 4 日)
Racia, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Sonesta Select Raleigh Durham Airport Morrisville!

6/10 (普通)

George、Canton

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
George, it's clear from your rating that your stay didn't fully meet your expectations. We welcome any further comments or suggestions you may have in order to enhance your next experience with us. We hope we'll have the opportunity to better serve you in the future.

6/10 (普通)

Nancy L

家族旅行
気になった点 : スタッフとサービス
Very noisy early Friday morning with lawn mowers and maintenance. Not super clean, no place to eat. Just disappointing in general.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Nancy L, it's disheartening to read your recent visit didn't meet your expectations. We understand the inconvenience noise disturbances can cause and regret you found some areas needing improvement in cleanliness. While our hotel does not house a restaurant, we are more than happy to recommend local eateries nearby. Despite the shortcomings, we hope to have a chance to impart a more satisfying experience in the future.

8/10 (良い)

William、Durham

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Just off Interstate 40. Easy access for travelers or Business travel.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
William, we appreciate your review indicating the ease of accessibility at Sonesta Select Raleigh Durham Airport Morrisville. Knowing that our location perfectly suits the needs of travelers and business guests brings us great joy. We hope your next stay with us will be equally convenient and enjoyable.

8/10 (良い)

SHARLEKA

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wish they had breakfast options for guest. Only tea snd coffee was available.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 13 日)
Sharleka, it's great to have your feedback about your recent stay at Sonesta Select Raleigh Durham Airport Morrisville. It's unfortunate that our current breakfast offerings didn't meet your expectations. Rest assured that we're continuously working to improve our services, and we'll take your comment into consideration for future improvements. We hope you'll choose us again for your next visit.

10/10 (非常に良い)

Kathryn

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 2 日)
Kathryn, thank you for taking a moment to rate your experience at Sonesta Select Raleigh Durham Airport Morrisville. Your excellent score suggests you had a wonderful time, and we're thrilled to know this. We're looking forward to welcoming you back soon for another memorable stay.

10/10 (非常に良い)

Traves

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 13 日)
Thanks for sharing this perfect rating, Traves!We're thrilled to hear you enjoyed your stay at Sonesta Select Raleigh Durham Airport Morrisville! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 (普通)

Rick

良かった点 : スタッフとサービス
Front desk staff was very helpful
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Rick, it's heartening to hear how supportive our team members at the front desk were during your visit. We endeavor to provide service that leaves a positive impact on our guests. It appears there were some aspects of your stay that didn't meet expectations, and we would appreciate further feedback on how we can improve.

8/10 (良い)

Walter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The front desk staff and van drivers were super helpful and polite and the availability of a couple of shuttle options very early in the morning made getting to the airport for my early flight easy to do! They have a small snack bar in the lobby with flat bread pizza and salads etc. and it was quick and easy for a lite dinner.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 10 日)
Walter, it's wonderful to hear that you found our front desk team members and van drivers exceptionally accommodating. We trust you were able to catch your flight with ease, thanks to the convenience our early shuttle service offers. How delightful to know you enjoyed the quick dining option we provide as well. It was our pleasure to host you at Sonesta Select Raleigh Durham Airport Morrisville and we hope to welcome you back soon.

8/10 (良い)

Aretta

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 28 日)
Thanks for the great rating, Aretta!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Sonesta Select Raleigh Durham Airport Morrisville soon, we'd love to have you back!

8/10 (良い)

James

良かった点 : スタッフとサービス、施設のコンディションと設備
Good experience, staffs are helpful and professional.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
James, thank you for your positive feedback. At Sonesta Select Raleigh Durham Airport Morrisville, we take pride in providing professional and helpful service through our dedicated team. Your recognition means a lot to us. We look forward to hosting you again in the near future.

10/10 (非常に良い)

Anna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 7 日)
Anna, it's heartening to see the perfect score you've left for Sonesta Select Raleigh Durham Airport Morrisville. We appreciate your gesture and strive to maintain this level of satisfaction for all our guests. We are thrilled to welcome you back in the future.

10/10 (非常に良い)

Karen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We came in very late for check in and had to get up very early catch a flight. The girl at the front desk made sure we got a fast check in so we could get some sleep. The room was great, bed comfortable and nice decor.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 6 日)
Karen, it's wonderful to hear that your experience at Sonesta Select Raleigh Durham Airport Morrisville was superb. We're delighted to learn that our colleague at the front desk made your check-in swift during the late hours which gave you ample time for rest. It's also great to know that you enjoyed the style of the room and found the bed cozy. We strive to provide efficient service and comfortable accommodations. We hope to welcome you back soon for another fantastic experience.

10/10 (非常に良い)

Audrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a nice enough place for an overnight. I had no transportation so stuck eating a ver expensive dinner.but other than that no complaints.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 5 日)
Audrey, thanks for your positive feedback. We're pleased to know that Sonesta Select Raleigh Durham Airport Morrisville was a convenient option for your overnight stay. We also appreciate your note on dining options and will take it into consideration for enhancing our guest experience. Looking forward to welcoming you back!

8/10 (良い)

William、Pensacola

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Never heard of Sonesta but they had an early shuttle, so had to go with them. Drove up and it looked old and basic. But the rooms were very nice, modern, clean and well equipped. Shower was hot and powerful. Had a cafe and a Burger King within100 yards.Good Internet, TV, bed. Room was also very quiet and priced well compared to other area hotels. Was very impressed overall. Take a chance on this place, you will be pleased.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 5 日)
William, thank you for taking a chance on Sonesta Select Raleigh Durham Airport Morrisville. We're thrilled you found our accommodations to be appealing, cozy and well-equipped. Our superior internet, TV facilities, and comfortable beds are indeed much appreciated by our guests. Also, it's great to hear you made use of nearby dining options! We're looking forward to welcoming you back for another pleasing stay.

2/10 (非常に不満)

Pat

ペット同伴の旅行, グループ旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス、設備とサービス
The person that checked me lacked customer service skills. There was a damp towel hanging behind my bathroom door when I got to my room. I realized we had no wash clothes right before I took a shower. AND I was charged $75 a night for my dog. I wish that information is made available when you book a room
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 4 日)
Pat, it's regrettable to hear about your recent stay. We value your feedback and understand that not all aspects met your expectations. We acknowledge your concerns regarding our collegue's service during check-in, bathroom cleanliness, and the lack of necessary bathroom linens. Furthermore, we note your remarks about the pet fee and comprehend its importance during the booking process. Rest assured, we continually strive for transparency and efficient communication, whilst maintaining optimal hospitality standards. Thank you for helping us improve with your feedback.

4/10 (不満)

Anton

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 4 日)
Anton, it seems like your stay didn't meet your expectations. We strive to ensure all our guests have an outstanding experience and regret if it wasn't the case. We would appreciate any specific feedback for us to better understand where we can improve.

10/10 (非常に良い)

Joseph

良かった点 : 設備とサービス、施設のコンディションと設備
Clean, good service.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 1 日)
Joseph, thank you for sharing your positive feedback. We're thrilled to hear you enjoyed the well-maintained environment and quality service at Sonesta Select Raleigh Durham Airport Morrisville. The team takes pride in ensuring our guests have an outstanding stay. Looking forward to welcoming you back in the future!