2/10 (非常に不満)
Gary
2025 年 11 月 2 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Upon arriving at the hotel, my party was immediately concerned we were at the wrong location. The exterior photos from Google taken at night were able to conceal the slapdash black paint job on the outside of the building. Walking into the lobby, we noticed aggressive fragrances that seemed to be trying to conceal the natural scent of the building. Opening the door to the room, the unwelcoming appearance of the room halted our initial desire to settle in. As my party investigated the bathroom and bedding, noting the sad state of the room, I stood back opting to avoid touching the bed or setting my things down. Deciding to look at the wall instead of the room, I quickly noticed exposed cracks in the plaster that seemed like someone had recently attempted to cover them up with wallpaper. We quickly decided that it would be in the best interest of our health to drive 3+ hours home late at night instead of staying at this hotel. I have no clue why a national brand like Best Western would associate with a dilapidated establishment like the SureStay Plus at Durham Medical Center.
We are requesting a refund.!!!
Gary W Grainger
Source LLC
Gary
2025 年 11 月に 1 泊滞在
