2/10 (非常に不満)
Lindy S.
2023 年 3 月 16 日
気になった点 : 清潔度
Disappointing
This was a very special and much needed 5 day holiday and I thought I'd paid for a special home, with all the amenities that were advertised. BUT NO!!! It was disappointing from day 1 from the cleaning aspect, and the fact the gas fireplace was not working. (This was fixed on Monday day 3) The master bedroom wasn't that clean from day one, and then we discovered the mouldy curtains on day 3. The property manager agreed this wasn't acceptable and that it was mould. She offered to get them dry cleaned, but that would have left 2 nights without curtains???? The home owners stated their curtains were stained, not mouldy, and they think it's okay !! The photos clearly show mould. Also on day 3 the washing machine was used, but that was dirty too. Also day 3 the hob was used and when the extractor fan was used it was caked with oily grime.
After many conversations with the property managers they approached the owners for a partial refund. The owners refused any refund for mouldy curtains, fire not working etc etc which was very disappointing, as this was certainly not value for money !!! The property managers finally organized a refund of the cleaning fee.
These home owners are not offering what they say in their photos and home amenities. They have not acted in good faith or been KIND. My advice .... don't stay there.
Lindy S.
2023 年 3 月に 4 泊滞在