8/10 (良い)
Gilbert、Mont Saint Hilaire
出張
2025 年 9 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I recently stayed at your hotel and wanted to share some feedback.
Overall, it’s a charming property. I loved the rooms—the design and color palette are tasteful and inviting. However, my check-in experience was disappointing. The room I was initially assigned had not been cleaned, which was quite frustrating.
I attempted to contact the hotel via phone and email but received no response. It wasn’t until my second phone call that I was finally able to speak with a staff member. After two unsuccessful attempts to visit alternative rooms, I was eventually relocated to a clean one.
While I appreciate the resolution, I believe that self check-in systems require a fast and reliable response mechanism when issues arise. Prompt communication is essential to ensure a smooth guest experience.
Thank you for taking the time to consider this feedback.
Gilbert
2025 年 9 月に 1 泊滞在
