The location was great, rooms clean (albeit very dark), and the amenities and attention to detail very good. The on-site parking is very convenient (fee for parking) and free coffee/tea/fruit available 24/7 in the lobby. A continental breakfast is available in the lobby for an additional fee however there are a number of restaurants/cafes closeby as well.
What makes this hotel exceptional is the staff and their dedication to ensuring the guest experience is a memorable one.
When my husband became ill, Anne went out of her way to ensure I was able to get what we needed to help him be more comfortable.
Benoit provided tremendous suggestions and advice about what to do during our visit and knew more than most concierge's we have met.
When the hotel a/c failed on 2 of the hottest days of the summer, Eli was extremely attentive in making sure we had anything we needed to make the lack of a/c more bearable including fans and ice.
Ernesto was very professional, spoke spanish to my husband and provided excellent front desk service.
These staff are tremendous ambassadors for the brand & we would not hesitate to come back to this property again.
Mike and
2025 年 7 月に 4 泊滞在
10/10
Great location with all the extra touches! Can’t say enough about the service! Highly recommend!
Cathy
2025 年 7 月に 3 泊滞在
10/10
Staff is courteous, kind, very helpful. Room was immaculately clean. Food/drink is good. Will stay again on next trip.
Jackie A
2025 年 7 月に 6 泊滞在
10/10
It was our first stay at this hotel. The place is quiet and the staff gave us a very courteous welcome.
Richard
2025 年 6 月に 1 泊滞在
10/10
The hotel is wonderful and the location is great. But I have to say, the staff go above and beyond!! My daughter packed her electronics and then took them out to check something and forgot them in the room. Of course she did not notice until we got to the airport. Alberto and the other staff were so helpful in finding the items and getting them to us before we boarded our plane. We would definitely stay here again or any other locations.
- the delicious chocolate on our pillow is also a plus and definitely sticks with you as well
Judith
2025 年 6 月に 4 泊滞在
6/10
Location was excellent for walking to where we wanted to go and close to Michelin quality restaurants.
Laurie
2025 年 6 月に 2 泊滞在
10/10
It was our first trip to Quebec and we lived the time there. Hôtel was quaint and staff very friendly. Location was good, near restaurants and you can walk most places from the hotel. We’d stay again
Susan
2025 年 6 月に 3 泊滞在
10/10
Excellent overall
Gerald
2025 年 6 月に 2 泊滞在
10/10
Dennis
2025 年 6 月に 4 泊滞在
10/10
Very nice staff
MICHAEL
2025 年 6 月に 4 泊滞在
10/10
Mélina
2025 年 5 月に 2 泊滞在
10/10
joshua
2025 年 5 月に 2 泊滞在
10/10
Everything about our stay was wonderful. The hotel is lovely and quite comfortable, and the staff is friendly and most helpful.
Roger H
2025 年 5 月に 5 泊滞在
10/10
Charmaine Dela Fuente
2025 年 5 月に 3 泊滞在
10/10
The team members at the hotel were absolutely amazing. They went above and beyond which my husband and I really appreciated!
Jenn
2025 年 5 月に 3 泊滞在
10/10
Jeffrey
2025 年 5 月に 2 泊滞在
10/10
Very accessible to to the old Quebec .
Staff were very approachable and helpful
Mary
2025 年 5 月に 3 泊滞在
10/10
We had a wonderful stay at Hôtel Le Germain! The staff is very friendly and accommodating. Our room was clean and even had a hand written note for us when we got there.
The location was perfect. The Quartier Petit Champlain is just a 5-10 minute walk down the street which is perfect for an afternoon of shopping, lunch, or dinner.
The area surrounding the hotel is beautiful with lots of shopping and restaurants! I will most definitely stay here again in the future.
Madeline
2025 年 4 月に 4 泊滞在
10/10
Manon
2025 年 3 月に 2 泊滞在
8/10
Très satisfaits de notre séjour. Personnel aux petits soins. Bon petit-déjeuner. Chambre confortable mais éclairage à parfaire pour davantage de luminosité. Mobilier à renouveler dans les aires publiques de l’hôtel.
Josée
2025 年 3 月に 1 泊滞在
10/10
Karine
2025 年 3 月に 1 泊滞在
8/10
Nous avons beaucoup aimé la salle de bain et le lobby.