8/10 (良い)
Hazem
家族旅行
2025 年 10 月 6 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Careful: Front desk will try to trick you and charge you more
The area is breath-taking, the weather was awesome.
Breakfast was good, and the staff there were nice people
Front desk person was not nice: the front desk person tried to take money from us without due right. We requested a late checkout, and he checked with the manager and told us that we have until 1pm, and if we stay 1 minute longer we would have to pay 20 Euros per room (we had 5 rooms), and we were down 12:45pm to make sure we do not exceed the allowed time, and then he requested 20 Euros per room because we stayed beyond 12pm (the original checkout time). When we told him that he allowed us to stay until 1pm, he lied and said that I told you this was for a charge, when we insisted, he said, I have cameras monitoring the lobby and everything is recorded, and when we insisted to see the video to prove that he told us that we will be charged for the the extra hour, he just said: never mind, I will just not charge you.
Hazem
2025 年 9 月に 1 泊滞在