ケタム島 のリゾート

「This was an extremely disappointing experience during this stay. We had booked for 1 family room with 3 queen beds at Sea Lion Homestay. During check in, I was told that there was a lady with the same name had check in my room. We were astonished at the hotel front desk allowed a check-in without verifying the reservation. Later, the management said due to a group of Malay peoples which booked the homestay too do not want others to be in the homestay. So, we have been arranged to stay at Sea...

「Upon arrival in the afternoon at the Pulau Ketam Inn to check-in (booked 2 rooms and prepaid for 2 nights stay) was surprised to find there was no reception and nobody around though the entrance was open. The whole place was sort of abandoned, dusty, and with no maintenance. Had to ask a local person what happened and was told to check with another hotel nearby (Sea Lion Hotel) for advice. They advised that the Inn was no longer in full operation. Luckily, Sealion Lion hotel had available rooms....

「少し施設は古いと感じました。とはいえ、ベッドで虫に食われることもなく、シャワーからしっかりとお湯が出ました。セキュリティの面では、部屋にいる時、自動でロックがされないので、注意が必要です。」

「Hotel was not accepting the booking made under Expedia and rejected my check-in on the spot quoting that I did not paid the full amount when I did. Hotel was asking for extra Cash upon check-in or else i will not get the room. Called to OYO for help but service attitude was rude & bad. Only know how to push the matter back and forth to Expedia and OYO Finance team! Payment settlement matters should be the problem between Hotel & Expedia but ended up staying guest have to bare for the...

「まーまーです! 値段の割には良かったです。」

「On entering the hotel I was told to wait… even though I was the only one there…whilst the old guy behind the glass sloooooowly counted some cash and put it in envelopes. I stood there for 20 minutes whilst he did this! Eventually the lady next to him stepped in and helped me out. I’ve never had a situation where I was made to feel like I was not wanted at a hotel - VERY poor service. The room itself was in a bad way. Mould and hair around the basin, broken toilet seat and everything just...

「This hotel is very good. Rooms are clean and nice and staff are pleasant and helpful. It is located very close to Indian restaurants and shops. One downside is the lack of an intercom. It is not possible to contact reception from the room. Another downside is that the AC in the lobby/reception is quite weak. Another issue in reception is that the staff sit under some very powerful lights which generate so much heat that it's impossible to stand next to the desk to talk to them. I can't imagine...

「the room is very very basic, where there is no hair dryer at the room, but u need to request from the reception. no shower cup provided. if you just only need to a simple stay, then i really recommend this hotel. this hotel give me such like own house. comfortable environment. the sound insulation is too bad.」