Beautiful and loved it! Seaweed and the smell from the beach was the only issue, which is out of their control.
Jeremy
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Idalmy
家族旅行
2025 年 7 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente resort, calmado y acogedor. Perfecto si viajas con niños.
Idalmy
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Nelson、Hagerstown
2025 年 7 月 23 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent services
Nelson
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Uche
小さなお子様連れの家族旅行
2025 年 7 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property and service were excellent
Uche
2025 年 7 月に 7 泊滞在
10/10 (非常に良い)
shichao、Milton
家族旅行
2025 年 7 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great time during our stay . The staff was super friendly.
shichao
2025 年 7 月に 4 泊滞在
8/10 (良い)
Chris
2025 年 7 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall a great place to stay. The food is good but there is minimal Mexican food and an abundance of Italian food. Breakfast was good. They also didnt have crown royal. Its not the end of the world but they should have it in my opinion. I settled for captain and coke and tequila shots.
The property is beautiful and you get to see cool wildlife. There are adult only pool areas which is nice. Its really low key and quiet. The staff are helpful and nice. They have a "speakeasy" but it wasnt anything like a speakeasy. I would stay here again.
Chris
2025 年 7 月に 3 泊滞在
8/10 (良い)
nicolle
家族旅行
2025 年 7 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Could have been a 5 star stay. I will list why it wasn’t first, and then give a review of everything else below.
There is a known issue between Expedia and the resort getting ages right. Expedia sent my teens’ ages over as infants, resulting in having to pay extra for the kids. It wasn’t cheap. If I could have gotten a refund and walked out right then, that would have been the end of this review. The front desk lady mentioned that she has seen this issue. Online forums post about it as well before the post gets deleted by admin. For this issue between Expedia and the resort- they lose a point. It would be in their best interest to discuss this with Expedia and find a resolution since it happens enough it’s a known issue.
Ok, on to better things. Everyone that works there is amazing. Everyone goes above and beyond. The facility is impecable. There are a total of three resorts that you can walk to/write a golf cart to, each with their own vibe. It doesn’t matter where you are, it is mostly quiet, you can always find a quiet place to relax in or near the pool. The beach is mostly unusable due to the sargassum, but that’s anywhere in the region. They worked so hard to keep their shore as clean as possible and it shows. Their beaches aren’t nearly as bad as others I’ve seen.
Lots of food options. Hit Alhambra for breakfast. Mercado de Delores for lunch and cross your fingers you can get a dinner reservation. Otherwise Alhambra reopens for dinner. Room service 24/7.
nicolle
2025 年 7 月に 5 泊滞在
6/10 (普通)
Eddie
家族旅行
2025 年 7 月 20 日
My stay at Ventus Ha Hotel was overshadowed by the extremely poor room service. The food took nearly three hours to arrive and, when it finally did, it was cold and unappetizing. On several occasions, room service never showed up at all. The menu had very limited options, which made it difficult to find anything appealing. Additionally, the on-site dining areas were constantly overcrowded, with long lines and extended wait times. For a hotel of this caliber, I expected much better service and efficiency. Sadly, the dining experience left a lot to be desired.
Eddie
2025 年 6 月に 4 泊滞在
10/10 (非常に良い)
Alfonso
2025 年 7 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Food
Alfonso
2025 年 7 月に 5 泊滞在
8/10 (良い)
Liset
2025 年 7 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
N
Liset
2025 年 6 月に 7 泊滞在
8/10 (良い)
darryl
2025 年 7 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was 3 restores in one lots to do
darryl
2025 年 7 月に 6 泊滞在
10/10 (非常に良い)
Pedro A
小さなお子様連れの家族旅行, グループ旅行
2025 年 7 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is very luxurious, clean, the food and drinks are amazing. The staff are very friendly and respectful. This is my 3rd time and we will keep going back.
Pedro A
2025 年 7 月に 7 泊滞在
10/10 (非常に良い)
Haydee
家族旅行
2025 年 7 月 17 日
良かった点 : 設備とサービス
Everything was above expectations, the food and the service was wonderful. Only problem was the beach was not clean .
Haydee
2025 年 7 月に 6 泊滞在
10/10 (非常に良い)
Maila
2025 年 7 月 16 日
Venus Ha is a very nice place. Beautiful buildings and structures. It has a swimming pools and tubs wherever you go. Good food selections and nice, friendly, and good people. The place has varieties of restaurants to go. Nice place to walk around. I would recommend this place and I would give it a 5 stars but it has that mangrove smell that turns me off, other than that, a 5 star hotel! My adult kids and my 9 yrs old live this place!
Maila
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Veronica Elena
家族旅行
2025 年 7 月 13 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Such a peaceful and lovely resort
Veronica Elena
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Azad
家族旅行
2025 年 7 月 11 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Food
Azad
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Lauren
2025 年 7 月 10 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I had a fantastic time at the establishment. It is probably about my sixth time staying there and this time I upgraded to platinum it came with a swim up room a private butler transportation to wherever you need it 24 hour room service laundry services as well as a bottle of wine, fresh fruit, and chocolate. I will say that my butt, MANUEL was amazing. He went above and beyond to make sure I was OK the afternoon butler Omar was a little bit lazy and very hard to locate at times. This hotel is phenomenal and I am so grateful to have stayed here one more time .
Lauren
2025 年 7 月に 7 泊滞在
10/10 (非常に良い)
catarino
2025 年 7 月 10 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything
catarino
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Richard
小さなお子様連れの家族旅行
2025 年 7 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Whilst we had a challenge during our check in due to what appears to be a miscommunication between Expedia and VENTUS Ha, we had a great time during our stay. The staff were friendly and the property was well kept. The staff do their best to get everyone entertained and for us the Italian restaurant was won the restaurant best restaurant out of the 9 competitive restaurants. Overall, our 4 hours of stressful checking time was worth it even though we felt our welfare wasn’t considered as a priority. I wouldn’t factor this in my review because I think is not fair on the hotel. However, I would recommend they prioritise the welfare of their clients over money.
Richard
2025 年 6 月に 4 泊滞在
10/10 (非常に良い)
Sharon
家族旅行
2025 年 7 月 10 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The grounds were immaculate, super clean rooms and pools! The staff was wonderful and there were plenty around. The food was great and plenty of choices - buffets and sit down options. Lots of pool locations to choose from. Big bonus was at one of the pools has a 'mountain' that the kids (7 & 10) could JUMP off of into a 12ft pool - the jump was about 10ft high! And a slide that was pretty fast! Lifeguards were supervising. Pool activities were fun to watch. Drinks were great! Room service is INCLUDED! (and super good too!) They did a wonderful 4th of July celebration - a huge spread of BBQ foods and activities!
Couple of things we wish we knew before booking:
the Ventus Ha is across the street from the main dining options - buffets and most sit down restaurants. The walk was about 5-10 minutes from our room to get to anywhere. No clear explanation of the dining locations at check in. Took us an afternoon of exploring to figure out where all the dining options were. Just need to plan accordingly or you will do more walking than necessary! (You definitely get your steps in no matter what!)
You only get 2 devices on their WiFi for free - anymore than that, you pay $60 a device for the week to get on their WiFi. We didn't know that when booking and we were a family of 5. Ended up using our cellphone international plan for the others. And you couldn't hotspot to the other devices and couldn't screencast to the TV or to other devices.
Sharon
2025 年 7 月に 7 泊滞在
10/10 (非常に良い)
Hannah
家族旅行
2025 年 7 月 10 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was beautiful. We loved the food, entertainment and the pools.
Hannah
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Dante Patricio Gomez
家族旅行
2025 年 7 月 9 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very friendly people with positive attitude
Dante Patricio Gomez
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Mildred
家族旅行
2025 年 7 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Guys, I had no idea that we could have so much fun at the all inclusive Ventus Ha. We are owners at the Royal Haciendas. But we will never go back after experiencing Ventus Ha. It was way better! Tons more action here. Better food, better service. They made us feel like Royalty. Might want to remember to bring lots of 5s and 10s cause your going to want to tip everybody!
Mildred
2025 年 7 月に 6 泊滞在
10/10 (非常に良い)
Aaron
2025 年 7 月 9 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent. Management and staff take pride in this gem. Food is well managed and expertly prepared. You can see the result of good planning and management across the resort campus. Want to go again.
Aaron
2025 年 6 月に 6 泊滞在
8/10 (良い)
Lucia
家族旅行
2025 年 7 月 9 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The resort is good. The building is new. The restaurants are good, but booking a dinner is complicated.