El personal atiende de maravilla, todos con excelente actitud de servicio. Lástima que la playa no está habilitada por el sargazo, pero se compensa con la buena atención y servicio de los trabajadores del hotel.
Milton
2025 年 7 月に 6 泊滞在
6/10 (普通)
Katie
家族旅行
2025 年 7 月 26 日
良かった点 : 清潔度、スタッフとサービス
This property was a disappointment. The resort has potential, but it was basically empty. There were only 2 restaurants open each night. There were very limited activities for kids/families. There was no nightly entertainment, like advertised. The seaweed was out of control…the beach was inaccessible and the smell was nauseating. Resorts nearby had barricades to prevent the seaweed from ruining the beaches. There were limited food/drink/snack options throughout the day. The only positives were the amazing staff and cleanliness. We had to go off the resort and spend extra money on excursions.
Katie
2025 年 7 月に 5 泊滞在
10/10 (非常に良い)
Sally
家族旅行
2025 年 7 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a lovely resort. We had everything we needed. The pools were clean, the food was good and the room were cleaned well and daily. The only drawback was all the seaweed which was not their fault. It was also really scarce the occupancy was low for the time of year and the size of the place. Not sure why it really was great all around.
Sally
2025 年 7 月に 11 泊滞在
10/10 (非常に良い)
Han Mai
家族旅行
2025 年 7 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really love this place . The staffs were very friendly and very good service . Room was very clean and comfortable and specially food was so delicious and very fresh seafood. Definitely we will come back and highly recommended to all our friends .
Han Mai
2025 年 7 月に 5 泊滞在
8/10 (良い)
Heidi、Tacoma
2025 年 7 月 11 日
良かった点 : 清潔度、設備とサービス
Heidi
2025 年 6 月に 5 泊滞在
8/10 (良い)
Paramjit
2025 年 7 月 9 日
Paramjit
2025 年 6 月に 3 泊滞在
10/10 (非常に良い)
Bassam
家族旅行, 小さなお子様連れの家族旅行
2025 年 7 月 8 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great staff great people needs more activity
Bassam
2025 年 7 月に 3 泊滞在
8/10 (良い)
Juan Martin
2025 年 7 月 8 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Juan Martin
2025 年 7 月に 5 泊滞在
6/10 (普通)
Merita
家族旅行
2025 年 7 月 7 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
The beeach was not available to use at all, and that disappointed us alot , and no activities or shows at all, would not go there anymore:(
Merita
2025 年 6 月に 5 泊滞在
4/10 (不満)
Gregory
2025 年 7 月 5 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great service and. However its 45 minutes from cancun actually
Gregory
2025 年 6 月に 5 泊滞在
10/10 (非常に良い)
Erion
家族旅行
2025 年 7 月 4 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was a amazing place and the rooms and services where great 100% recommend
Erion
2025 年 6 月に 7 泊滞在
4/10 (不満)
Orisdalvis
家族旅行, 小さなお子様連れの家族旅行
2025 年 7 月 3 日
気になった点 : 清潔度、施設のコンディションと設備
They do not have what they offer, only 2 restaurant open and no buffet
Orisdalvis
2025 年 6 月に 5 泊滞在
10/10 (非常に良い)
Dmytro
家族旅行
2025 年 7 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay. Polite staff, clean pools, great food, nice atmosphere.
Dmytro
2025 年 6 月に 5 泊滞在
10/10 (非常に良い)
Heath、Port Allen
カップルで旅行, 家族旅行
2025 年 7 月 1 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We loved our stay at the property. They are in the middle of doing a facelift to it (paint mostly) but the food was great and the staff were excellent. So nice and accommodating. We went with a group of 6, 2 adults and 4 children. All of the kids had a blast, and we were able to relax and chill by the pool.
The beach had lots of seaweed, but it’s not the resorts fault, it was everywhere, at all resorts. It is just the time of the year that we went.
Overall, i would give the property a 9/10
Heath
2025 年 6 月に 4 泊滞在
10/10 (非常に良い)
Star
家族旅行, 小さなお子様連れの家族旅行
2025 年 6 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were all excellent!! They made us feel very welcome and attended to!! The rooms and property were absolutely beautiful!!
The only down fall was the sargassum so we couldn't enjoy the beach but it didn't bother us too much because we enjoyed the swim up pools! We will definitely come back to this resort!
Star
2025 年 6 月に 5 泊滞在
6/10 (普通)
Veronica
小さなお子様連れの家族旅行
2025 年 6 月 27 日
良かった点 : 清潔度
The resort was ok overall. We had a really hard time getting information. When we would ask something they would refer us to a different person and then a different. When we tried playing tennis we had to go ask for the balls and rackets and they told us it wasn't available until later that evening. When I called to ask for the pool hours they told me they all closed at 5pm which we found very odd. The only swim up bar open until later is the adult pool. Wish they would keep the swim up bar at the other pool a little later than 5pm. The resort credits are an inconvenience as they still make you pay only covering 20% of it. Servers in restaurants were very nice and on top of things.
Veronica
2025 年 6 月に 4 泊滞在
10/10 (非常に良い)
Valeria
2025 年 6 月 19 日
良かった点 : 清潔度
Valeria
2025 年 6 月に 6 泊滞在
10/10 (非常に良い)
Armando
2025 年 6 月 16 日
良かった点 : 設備とサービス、施設のコンディションと設備
Armando
2025 年 6 月に 5 泊滞在
8/10 (良い)
Pamela Joy Jose
2025 年 6 月 14 日
Pamela Joy Jose
2025 年 5 月に 4 泊滞在
6/10 (普通)
Alvaro
2025 年 6 月 13 日
Alvaro
2025 年 6 月に 5 泊滞在
6/10 (普通)
Tina
2025 年 6 月 4 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Tina
2025 年 5 月に 3 泊滞在
10/10 (非常に良い)
Jasmine
カップルで旅行
2025 年 6 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was mine and my boyfriend’s first time in Mexico, we got lots of information about how the country works and the people. Lots of excursion options even during off season. Only complaint is about the seaweed smell which would have been nonexistent if we weren’t here during seaweed season.
Jasmine
2025 年 5 月に 7 泊滞在
2/10 (非常に不満)
Vailica
カップルで旅行, 家族旅行
2025 年 5 月 20 日
良かった点 : 清潔度
気になった点 : 設備とサービス
The hotel is beautiful however it felt like a zombie vacation where is the people ! They listed multiple restaurants however it’s only 2! No hot tubs only if u have a swim up room . Karaoke night had 2 people . You couldn’t access the beach it’s full of seaweed . There is a hot tub in your room however it’s no hot water the water was near warm if that. The staff was nice however i felt it was a waste of vacation. At 8:00 It’s no moment you can’t get in the pool. We were told there was an adult pool however there were kids in the pool kids ran up in down the hallway as well maybe so much noise. Not to mention at dinner 2 kids ran in screamed the entire night one little guy sit under my table near my leg it was his birthday the best part was singing happy birthday to the adorable guy. I booked 2 rooms over 2k in I would say me being a traveler this was my worst experience. Not to mention I was hounded to do a presentation.