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"cleanliness"

"Very disappointed even after request room to be cleaned it was not done. New towels have to be requested everyday."

"Great property in the heart of chettinad."

"This property is an old style chettinad mansion which has been modernised but retaining most of its original features. It's beautiful to look at but does not live up to its 5 star rating and definitely does not justify its sky high room rates. The staff appear untrained and look baffled at simple requests. Our triple room had a toilet and bathroom within the main bedroom area with just a simple wooden louvre separating door. This clearly offers no privacy whatsoever and is unacceptable for a...

"Toilet seat was broken. Most importantly the booking by Expedia was not reflected in the hotel register. I had to make frantic phone calls to sort out the issue. I was charged 1000 Rs more since I booked thru Expedia "