I booked the single room for my stay. Unfortunately the room is directly above the very loud, very heavy front door. I was woken multiple times throughout the night as it shook the room every time it was opened. As my stay was quite long I asked to change rooms but had to pay an additional fee of £120 to do this which was very disappointing. The new room was very dirty with clumps of hair on the walls and a really bad smell. I decided to clean the bathroom myself and purchase some air freshener rather than mentioning it to the staff as there would have been nothing they could do. Another guest ended up breaking the front door which meant it was quiet from then onwards.