4/10 (不満)
Jennifer
2025 年 9 月 21 日
気になった点 : 清潔度、スタッフとサービス、客室の快適度
Hairy blood stained bed
Blood stained sheets upon lifting pillow. Other unknown stains on sheets and mattress cover of both beds. Bunk bed combo double bed on bottom. Long hairs on bathroom sink. Long hair on entryway side table. Several hairs( possibly pubic) you decide with pictures. Dirty Baseboards and dust bunnies in common areas. We covered pillows with towel and used hiking blanket for comfort. I contacted host with our concerns he advised us to change sheets ourselves, wait 3-4 hours for cleaning staff or leave. He proceeded to tell us that the blood stains were coffee stains. We then requested if we would be compensated somehow. No reduction on stay. Take it or leave it. Then he requested pictures of room so he could get compensated from cleaning staff. Wet laundry hanging in kitchen restricting access to laundry facilities and use of kitchen. Cleaning staff has linens and towels hanging from ceiling. No pilgrim on the Camino wants or should have to clean their guesthouse after a 25 km walk. Now a little bit about my wife and I. Canadian Albertan ,56 yr old semi retired blue collar forestry worker my wife a semi retired career RN. She knows what a blood stain looks like. We’re not a “bougie”couple by anyone’s imagination. We just know what is clean and what’s not. Now the positive. Great location and functioning air conditioning. This would be a great guesthouse with more pride in ownership.
Jennifer
2025 年 9 月に 1 泊滞在
