ポンス デ リーオン のリゾート

「Staff are rude , frown and rolls their eyes if you walk by while they are mapping the floor and if you tell them that your puppies had an accident in the hallway. Staff are lacking quality customer service , they don't smile , they won't greet you hello ! Good morning . As if they are not too happy with what they are doing. Guest are like invisibles to their eyes . The hotel itself was very nice and clean , but it's about the staff customer service that plays a huge role in a customers...

「The front office staff were unprofessional and unhelpful. I received numerous emails and phone calls, which felt harassing, due to their lack of transparency regarding our itinerary. We were also forced to pay a garage fee that was never mentioned when we booked the condo. The listing says 3 bedrooms but in fact it was 2 bedrooms and a big closet with a futon bed in it. lAdditionally, the condo itself had several issues: broken cookware, a non-working TV, and hand soaps that were diluted with...

「No detail left untouched - our stay was amazing! From the thoughtful additions of things like robes, slippers, room spray, a room of treats for the kids on every level, front beach access, beautiful pools and firepit areas, to the welcoming staff that felt like family by night 2... we will be back again and again! 」

「Great experience 」