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"The rooms were not 5 star standards, internet is slow, outdated room features, and no microwave. The amenities such as the pool was the best features of the whole property but even the pool areas had its downfalls with cleanliness and overcrowding. The parking is expensive and the gym was horrible. Not what I expected from a Hilton property."

"Easy to get to the airport. Friendly staff and clean rooms."

"We loved that hotel and can't wait to stay there again"

"The room was great, there were 3 working elevators which meant very little wait time going up or down, the laundry facilities and games room were much appreciated and utilized, as was the opportunity to grab fresh Beach Towels every day. The breakfast staff and the quality of the food was excellent and provided a great start to every day. I did notice that there was some ceiling damage, probably from water, in the hallway on the 12th floor where the plaster and paint were in need of attention. For the 11 days that we were there, nobody addressed the problem. There was also serious unsightly carpet ware in our room.(1215). Your Housekeeping staff are truly excellent and were very friendly and polite. Front Desk were also excellent. We loved the Beach View and spent hours watching those surfers trying to catch a wave. That little E-Store by the lobby was also a great place to grab a drink, laundry soap or a whatever we needed. Many of your guests fly out at night. Your Check-Out time is 10am. This means that guests have to vacate their room perhaps 12 or more hours before flying. I believe it would be an excellent service if the SONO Hotel Group were to offer a vastly reduced rate "resting room" to late flight exiting customers. I would suggest that you dedicate a "rear-facing non-view" room for this service and offer it at $100. The final impression a customer has is often the one that draws them back."

"The room was decent. The staff was very helpful. The gym is a bit small but still able to get a workout in. I was unable to connect to wifi so I cannot speak on it. The location was great. Walkable to the beach and a food truck lot. The ala Moana shopping center is nearby as well!"

"Bar/restaurant was below average. Also parking was $85 a day"

"Beautiful property with everything you want and need available on the property. Restaurants, activities including Luau, convenience store and rental car. The service was exceptional."

"Beautiful beach view"

"Our stay at Holiday Inn Express Waikiki was overall pleasant. The room was clean and comfortable, I like that there is a microwave, refrigerator and coffeemaker inthe room. Although the pillows were too soft for me. The staff was friendly and helpful. The location was a big plus, making it easy to get around. There are Bus stops near the hotel. Complimentary breakfast is also a plus. There were a few minor issues, like one of the elevator is not working and also the ice maker on our floor, but nothing that significantly impacted our stay. With a few improvements, this place could be even better. We would consider staying here again."