Pointe-du-Lac Seigneurial Mill

Ease to walk and talk with people.

This was my second time staying at Hotel Birks in Montreal. I travel regularly to Montreal to visit my son who is in college. This is one of the finest hotels in the city and is conveniently located in the heart of Montreal. The good news is that I found my stay on this visit for the most part exceptional with some unusual caveats. First when we arrived, I was offered an upgrade. Customary for VIP Hotel bookings, however considering I was traveling with my daughter the upgrade that I was offered only had one king bed a pull-out sofa bed and a single vanity, whereas the room I had already booked was larger, had two queen beds and a double vanity and it was on a higher floor with a better view of the cathedral. After seeing both rooms we decided to stay with the original booking, but this extended the check in process by at least 30 minutes. We weren't offered any additional amenities. In addition, once checked in we weren't offered any assistance with our bags which I found to be unusual. Another unusual aspect of our stay was the curt tone of the hosts in the restaurant. On my previous visit I was never questioned when sitting at the bar as to whether or not I was a guest of the hotel. This happened several times to both me and my daughter and quite honestly made us feel uncomfortable. Management should address how employees of the hotel approach patrons. Overall service, room and experience was great. Will come again.

Beautiful hotel and great location. My only issue was that we were there for 5 days and had to call to get our room tidied / cleaned because their in room cleaning definitely isn’t consistent, and the one time they did show up without us having to call it was at 8pm? Our kids were crawling into bed. For the price of the stay you would expect better in room care, but otherwise the service is fantastic. The valet people are amazing!