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"The on site restaurant/bar were closed for the majority of our stay. The location was great. A quick walk to Madison Square Park and multiple subway stations. "

"There room was very clean. It had what we needed and was in a good location."

"The staff were awesome! The room was anything but! There was food on the floor behind a trash can, the carpet felt like it had never been cleaned, the bathroom floor looked dirty with hair from upper and lower parts of the body. The shower floor was so dirty that we didn't even take a shower! This was one of the worst rooms we have ever stayed in! "

"Amazing staff and just an overall fantastic experience! "

"Easy to get to and shuttle service was great. Lots of options at the breakfast bar. Beds were comfortable and room was clean."

"Water pressure was poor, room smelled like cigarettes (and I don’t smoke) and got worse anytime the air or heat was turned on, and bed was hard & uncomfortable. While it visually appealing, it was an uncomfortable stay. Also, my check-in was at 3p but room wasn’t ready until 5:00p."

"Everything was nice "

"Very old furnishings, no coffee pot in room and lobby coffee not available until 8am. "

"Room cleaning was made every other day unless if requested. I learned it on my second day, and not upon arrival, so after a day out I was desapointed to see my room not clean. I asked for my room to be cleaned which was done immediately. I also asked for my room to be cleaned the next day as instructed. Well, when I came back the next day to my room after a day of walking outside in the rain, my room hasn’t been made yet. I called and requested the room to be clean and explained what happened the day before. I waited 20 min., but no one came. I went to the lobby to complain, and was told that they were going to take care of it. I waited in the bar and came back an hour later after my arrival to see a set new set of dry towels, but the room still not cleaned! I called again and requested the room to be cleaned, which was done. Since I spent most of the day outside and it rained a lot, my jeans and socks were still wet. The staff was overall nice, but made it clear that I was bothering them and that I was to be patient. I thought it was insulting! "