Plaza La Roca Shopping Center

Very old hotel, not worth the price. Staff was not kind.

I was very disappointed with my stay at this hotel. The room had a strong unpleasant smell from the moment we arrived, making it uncomfortable throughout our stay. The staff were not very friendly or welcoming, and it often felt like guests were an inconvenience rather than valued customers. For an all-inclusive resort, access to many amenities and services was limited, especially before the official check-in time. We arrived early expecting to enjoy some of the benefits of an all-inclusive stay, but were unable to access much of anything without additional hassle. Overall, the experience did not meet expectations, and I would not choose to stay here again.

The property has some obvious places where it was a rush finish, however none of these flaws impacted our stay at all. Service was excellent in most of the resort. Pools were clean and chairs/beds by beach and pool were available throughout the day. Beach clean up was constant and well done. Food was good all around. Housekeeping was excellent. Drink service was great and we enjoyed the creativity of many bartenders in concocting unique drinks upon request. Overall a fantastic stay and we will plan on returning again. I wanted to mention specific staff that were amazing but this site won’t let me. Piano Bar, Seaside, adult pool all had great service!