Plaza de George Orwell Tours

There's good & bad. GOOD: Smart, helpful front desk staff! Spacious, nice looking rooms (we had 2 rooms). BAD: the shower floors are the most SLIPPERY of any hotel and no handrails anywhere. Those with balance issues should never stay here. Also there's no door to the shower exposed to the front door. Also BAD: a small step up to the bed. All 4 of us in both rooms tripped at least once, especially in the middle of the night on the way to the bathroom. GOOD: 2 free bottles of water each day. GOOD: Breakfast buffet is nice, but ALL hot egg/bacon dishes are cold (except if you order a custom omelet). Dinner was tasty but limited. FIVE stories but surrounded by taller buildings so no great view from the pool deck. Gym in small but usable. We were awakened by talking in the courtyard at 2am and 5am on two nights. It seems that most of the contemporary hotels put design above function which makes this beautiful hotel not good for anyone with physical concerns. Too bad because the fixes would be so easy if done upfront.

The staff were incredible! Each and every person we encountered was beyond helpful

I had an amazing experience. The room was beautiful and immaculate. My train got in late so I was checking in at 1am. Reception was so kind and accommodating.