2/10 Terrible
Dalia
Traveled with group, Traveled with partner
May 10, 2024
Disliked: Staff & service
Zero service. Not even basic service that you can get in a one Star hotel. Starting from carrying ur own bags to coming down in the middle of the night for water, to the attitude and complete rudeness of the staff and if u are frustrated from their lack of professionalism and service they simply tell u go find somewhere else. I have never in my life paid money to be mistreated. I chose the hotel in the beginning because the rating was wonderful though it was a four-star hotel, not five star as I normally would go for, but I thought the location was convenient and as long as the service is wonderful that’s all I care about to be shocked upon arrival that I need to carry my bags on my own zero help or concierge service everything is almost self service . They simply just take money for the room and everything else you have to do yourself Even if you wake up early and you want to have your coffee in the room, they will ask you to come down and carry it yourself. Honestly, it Was a waste of money and complete frustration. On top of that The rudeness and the attitude that question answering you, we don’t work for you. I’m sorry if you don’t want to work for me don’t take my money. Simply any traveler, specially ones who are going on a vacation they will be only looking forward to relaxation and a great service. And don’t you dare forget your key because it will be an interrogation with request of all your documents ignoring that they are in the room that you don’t have a key for
Dalia
Stayed 10 nights in Apr 2024