パインズ湖 ホテル

「Great property. Room size was perfect. Comfortable. Food was good.」

「Never get worse than this place. The hotel staff did not do anything, despite the fact that the room next door was full of noise, with teenagers fooling around late into the night, filling the hallway and my room with the smell of alcohol and marijuana. Finally, after midnight, I was given another room, but the staff didn't even help me moving out my luggage to another room.The next morning I complained about it, but they only gave me a 15% discount and did not even apologize. I was furious and...

「Thank you very much!!!」

「10時間のフライト遅延後に結局欠航になり、急遽泊まることになりました。 夜の11時くらい？のチェックアウトと遅い時間になってしまったにも関わらずスタッフの対応は素晴らしく、英語があまり上手くない自分にも丁寧に接してくれました。 また朝食もオムレツが本当に美味しく感動しました。 ぜひまた泊まりたいホテルです。ありがとうございました。」

「The first room I was assigned to smelt like a horrible cigarette smell. I did let the front desk know and they did change my room. However, they didn’t seem to care that the room had an odor and the breakfast was awful.」

「room smells something bad.」