Piazza del Carmine

The room was clean and the staff was extra helpful with touring suggestions. They were also helpful with directions.

We had a wonderful stay at this hotel in Florence. From the moment we arrived, the staff was kind, welcoming, and very helpful. The communication before and during our stay was excellent, which made everything feel smooth and easy. The location was perfect for enjoying Florence, and the hotel itself felt comfortable, clean, and well cared for. After long days walking through the city, it was a great place to come back to and relax. What stood out most was the hospitality. The staff made us feel taken care of without it ever feeling forced. You can tell they genuinely care about their guests having a great experience. We would absolutely stay here again and highly recommend it to anyone visiting Florence.

The location was great, easy access to the train station and all the popular spots in Florence. We stayed in the junior suite which was very spacious, however the shower was designed poorly so a lot of water leaked every time we bathed. Breakfast buffet was standard. Towels provided were extremely old/thin/raggedy and unfortunately had an unpleasant smell. Overall probably won’t stay here again but will give stars for the good location and spacious room.