4/10 (不満)
Alicia
家族旅行
2026 年 2 月 16 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
My husband and I recently booked a stay at The McCormick Scottsdale through Expedia and were extremely disappointed with our experience.
The hotel advertises a heated pool; however, the pool was not heated during our stay. One of the main reasons we chose this property was for that amenity.
On Valentine’s Day, we dined at the hotel restaurant and observed that only one employee was bartending, taking orders, and serving food. We waited 15 minutes to be seated for breakfast and an additional 20 minutes without anyone taking our order. We ultimately left due to the excessive wait and concern that one staff member was managing the entire operation.
The overall condition of the hotel appeared run down, with chipped paint and noticeable maintenance issues. The walls in the rooms are extremely thin—you can clearly hear hallway foot traffic and doors closing as if they are inside your own room. We stayed on the second floor, where there is only one small elevator serving three floors.
Front desk staff seemed poorly trained and appeared bothered during check-in. Most concerning, on our final day, vouchers were slid under our door that contained another guest’s full name and room number. This is a serious privacy violation. When we raised this concern with the front desk, they dismissed it as a minor mistake for being “unexpectedly busy” and short staffed on Valentine's day weekend. 🙄
Misleading amenities, poor service, maintenance issues, and privacy breach, we dont recommend.
Alicia
2026 年 2 月に 2 泊滞在
