外観

ジ アロイ キング オブ プロシア - ダブル ツリー バイ ヒルトンの口コミ

4 out of 5

口コミ

8.2

とても良い

評価 10 - 1001 件の口コミ中 469 件が非常に良い" "
評価 8 - 1001 件の口コミ中 270 件が良い" "
評価 6 - 1001 件の口コミ中 134 件が普通" "
評価 4 - 1001 件の口コミ中 75 件が不満" "
評価 2 - 1001 件の口コミ中 53 件が非常に不満" "

8.6/10

清潔度

8.4/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

6/10 (普通)

Emil

気になった点 : スタッフとサービス、施設のコンディションと設備
The room was clean! However everywhere else wasn't. The elevator was dirty, even in the morning. The beautiful lobby which is so nicely decorated was dirty. I couldn't understand why it was so poorly maintained when there was so much effort put into the decor!
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Emil,We aim to provide you with a hotel experience that is clean, fresh, and comfortable. We are genuinely sorry that our public areas did not live up to these expectations during your stay. Nevertheless, we appreciate your patronage and the time you took to share your feedback with us. We always review it as a team to identify areas of improvement. That's why we hope you will consider visiting us again. Sincerely, Michael O'Donoghue, GM

10/10 (非常に良い)

Heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome bar and restaurant.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Heather, Thank you for your lovely review and recommendation. I’m glad your stay was enjoyable, and I appreciate you acknowledging our awesome bar and restaurant. We look forward to seeing you again upon your return to the area. Best, Michael O'Donoghue, GM

10/10 (非常に良い)

Rodney

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
It’s a recently renovated property but it’s nice
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Rodney, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Michael O'Donoghue, GM

8/10 (良い)

Brenda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Kennediからの返信 (投稿日 : 2024 年 5 月 3 日)
I am so pleased to hear your experience here at the Alloy was pleasant. Please feel free to make our hotel your home away from home. Have a great weekend.

10/10 (非常に良い)

Sherri

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Kennediからの返信 (投稿日 : 2024 年 5 月 3 日)
I am so pleased to hear your experience here at the Alloy was pleasant. Please feel free to make our hotel your home away from home. Have a great weekend.

10/10 (非常に良い)

Theodore、Fairfax

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good overall suburban hotel. Only one thing I will ding them on - 8 am housekeeping knock. Seriously??? Most people aren’t up. I was but dumbfounded by such an early interruption.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Theodore, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel, service, and location. My apologies regarding the early housekeeping interruption; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Michael O'Donoghue, GM

10/10 (非常に良い)

Katherine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Katherine, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Michael O'Donoghue, GM

6/10 (普通)

Phalone

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Phalone, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, Michael O'Donoghue, GM

10/10 (非常に良い)

WILLIAM

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Kennediからの返信 (投稿日 : 2024 年 5 月 3 日)
I am so pleased to hear your experience here at the Alloy was pleasant. Please feel free to make our hotel your home away from home. Have a great weekend.

2/10 (非常に不満)

Suresh Venkata、West Chester

2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Suresh Venkata, I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of The Alloy. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit. Sincerely, Michael O'Donoghue, GM

10/10 (非常に良い)

Veronica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel had a lovely stay
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Veronica, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again soon. Best, Michael O'Donoghue, GM

6/10 (普通)

Keith

良かった点 : 清潔度、スタッフとサービス
This is a great hotel but I really wish it had a restaurant that was open on the weekends.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Keith, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to seeing you again. Sincerely, Michael O'Donoghue, GM

10/10 (非常に良い)

Gaia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful staff, clean, great gym
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Gaia, Best, Thank you for sharing your feedback on your experience. We're pleased to hear that our clean hotel, friendly staff, and amazing gym made for an enjoyable stay. Please plan to revisit us the next time you travel to the area. Michael O'Donoghue, GM

10/10 (非常に良い)

Doris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Kennediからの返信 (投稿日 : 2024 年 5 月 3 日)
I am so pleased to hear your experience here at the Alloy was pleasant. Please feel free to make our hotel your home away from home. Have a great weekend.

8/10 (良い)

Nya

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff very accommodating and helpful
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Nya, It is always a pleasure to hear that we have earned your recommendation. Thank you for recognizing the entire staff in your review. Our outstanding associates genuinely enjoy working here, and I hope guests can feel that when they stay with us. We appreciate your kind words and look forward to your next visit. Best, Michael O'Donoghue, GM

10/10 (非常に良い)

Frederic

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Georgia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Kennediからの返信 (投稿日 : 2024 年 5 月 3 日)
I am so pleased to hear your experience here at the Alloy was pleasant. Please feel free to make our hotel your home away from home. Have a great weekend.

8/10 (良い)

Jeffrey、west hartford

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
clean
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Jeffrey, Thanks for letting us know you enjoyed the cleanliness of our hotel. We appreciate your patronage and hope to see you again soon! Best, Michael O'Donoghue, GM

8/10 (良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I always enjoy the Alloy. It is in a great location, very convenient. I would appreciate working ice machines on all floors. Otherwise, no problems whatsoever. I’ll stay again the next time I am in the area.
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Angela, We love hearing customers say they are return guests who will stay with us again! Thank you for your feedback and for pointing out some areas for improvement. We strive to be the best hotel in King of Prussia, and our guests help us achieve that goal by sharing their thoughts about The Alloy. Please find a reason to visit again soon. Best, Michael O'Donoghue, GM

10/10 (非常に良い)

SAMON

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property
2024 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear SAMON, Thank you for this great review and recommendation. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, Michael O'Donoghue, GM

10/10 (非常に良い)

Geary

Great location.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Geary, Thank you so much for staying with us and acknowledging The Alloy's fantastic location. We appreciate you sharing your top-notch experience here, and we hope to see you again soon. Best, Michael O'Donoghue, GM

8/10 (良い)

Elisa

2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Elisa, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Michael O'Donoghue, GM

10/10 (非常に良い)

Alyssa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Kennediからの返信 (投稿日 : 2024 年 5 月 3 日)
I am so pleased to hear your experience here at the Alloy was pleasant. Please feel free to make our hotel your home away from home. Have a great weekend.

4/10 (不満)

Daniel

気になった点 : スタッフとサービス
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Daniel, We assess all reviews to ensure we provide the highest quality of service, and we apologize for falling short during your stay. We hope to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Michael O'Donoghue, GM

2/10 (非常に不満)

Renee、Ashburn

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
FD Lead Supervisorからの返信 (投稿日 : 2024 年 2 月 21 日)
Hi Renee,Thank you for taking the time to leave us your feedback, we value this information and do use it to improve our overall service. I am so sorry that your expectations were not met during your stay. I will be sure to speak with the appropriate departments to look into the circumstances surrounding your experience and ensure that our relationship can be reconciled. I do hope that you will give us another chance in the future to improve upon this stay as I know we are more than capable of providing you a better experience. If you can share any additional information about your stay or if you would like to speak directly with management, we would be happy to assist; please give us a call.

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
FD Lead Supervisorからの返信 (投稿日 : 2024 年 2 月 21 日)
Hi Jessica,Thank you so much for the outstanding review, we really appreciate it! I am happy to hear that you enjoyed your stay & we look forward to hosting you again.

8/10 (良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel limited amenities. Would be nice to have some sort of complimentary breakfast
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Daniel, Thank you for your generous rating and your helpful feedback. We want to ensure that we do the best job we can for you and all of our guests, so your suggestions for improvement are appreciated. We appreciate you choosing our hotel and hope to welcome you back for an even better stay next time. Best, Michael O'Donoghue, GM

8/10 (良い)

Justine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hot water in the shower didn't work. Told front desk when I was leaving.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Justine, We are happy you enjoyed the hotel overall. I am sorry that one aspect of your stay, the lack of hot water in your shower, didn't measure up. Thank you for sharing your feedback; it helps us see how we are doing and what we can improve. Please come again soon for a flawless experience. Best, Michael O'Donoghue, GM

10/10 (非常に良い)

Jonathan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Modern
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Jonathan, It was our pleasure hosting you, and we appreciate your time in reviewing our modern hotel. We hope to see you again upon your return to the area. Best, Michael O'Donoghue, GM

8/10 (良い)

VINCENT

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were nice but poor lighting
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear VINCENT, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Sincerely, Michael O'Donoghue GM

2/10 (非常に不満)

Kaleem

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
When I got in room I noticed my bedding had stains on it I reported it and they gave me a mattress pad sheet instead a quilt I called back they gave me a thin blanket I was frustrated and turned heat up because I was tired I knew they would take their time bringing the right item
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Kaleem, I am sorry for the condition of your linens. Some stains can remain post-laundering, but we should have caught them in our quality control. Please accept my deepest apologies regarding our lack of attention to detail in both preparation and follow-up. We appreciate you staying with us and hope to serve you on a future visit better. Sincerely, Michael O'Donoghue, GM

10/10 (非常に良い)

Andrew

Awesome
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Andrew, I'm glad that all aspects of your stay exceeded your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Michael O'Donoghue, GM

10/10 (非常に良い)

Serena

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bed was comfortable. Clean room.
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Serena,We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our accommodations clean and comfortable. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again.Best,Michael O'DonoghueGeneral Manager

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : 客室の快適度
気になった点 : 清潔度
So dusty and lots of children running up and down the halls
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Anonymous, We appreciate your business and the fact that you took the time to write a review. I apologize that your experience was negatively affected by some things that we could have done better and some things that were completely out of our control. Even though we thoroughly prepare to deliver a great stay to every guest, sometimes it just doesn't go as planned. We hope to have the opportunity to redeem ourselves to you on a future visit. Sincerely, Michael O'Donoghue, GM

10/10 (非常に良い)

crystal

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is near restaurants and shops.
2024 年 1 月に 2 泊滞在
Kennediからの返信 (投稿日 : 2024 年 1 月 21 日)
Crystal, Thank you so much for your feedback, we do greatly appreciate it. We hope to see you again in the near future.

4/10 (不満)

Robin

良かった点 : 清潔度
Room was clean . Unfortunately a large group of kid’s hockey teams were in the hotel as well . Trust me I know they are kids and they are loud and run around. Boys will be boys. I just wish that they had had them on their own floors. Was woken up by them . If I had known that was the only choice to stay there with them on the floor, I probably would’ve picked another hotel.
2024 年 1 月に 1 泊滞在
Kennediからの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you kindly for your feedback. We do apologize for the experience you've had with us this past weekend. Unfortunately, due to our availability we didn't have a choice but to spread everyone out, but usually they are all of the same floor to prevent from disrupting our other guests. We look forward to seeing you in the near future.

8/10 (良い)

Laura

2023 年 12 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Laura, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Michael O'Donoghue, GM

8/10 (良い)

Steven

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The junior suite was very comfortable, with a living room area including a sofa and large screen TV, an in-between area with a coffee maker and small refrigerator across from a nice bathroom, and a bedroom with a king size bed, desk, and TV. However the sliding doors on the bathroom did not operate smoothly. The hotel restaurant staff was very friendly, the service was good, and the food was excellent, although the menu was limited.
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Steven, Thank you for taking the time to share your review with other travelers and us. I'm pleased you enjoyed our comfortable accommodations and friendly service while in town. I appreciate your comments about the bathroom door in your room, and I have taken note of that. There is no better compliment than a return visit, so we hope to see you again soon. Best, Michael O'Donoghue, GM

10/10 (非常に良い)

Shannon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Kennediからの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you kindly for your feedback. We look forward to seeing you in the near future.

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Chris, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Michael O'Donoghue, GM

10/10 (非常に良い)

Tracy

良かった点 : 清潔度、設備とサービス
2024 年 1 月に 2 泊滞在
Kennediからの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you kindly for your feedback. We look forward to seeing you in the near future.

8/10 (良い)

Karen

2023 年 12 月に 1 泊滞在
Kennediからの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you kindly for your feedback. We look forward to seeing you in the near future.

10/10 (非常に良い)

Hasan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Kennediからの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you kindly for your feedback. We look forward to seeing you in the near future.

10/10 (非常に良い)

saaiba

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great customer service!
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear saaiba, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Michael O'Donoghue, GM

8/10 (良い)

Ijiah

2023 年 12 月に 3 泊滞在
FD Lead Supervisorからの返信 (投稿日 : 2024 年 2 月 21 日)
Hi Ijiah, Thank you so much for your positive review. We recognize that there is always room for improvement when it comes to guest experience. If you have the opportunity, please don't hesitate to book your next stay with us so that we can follow through on earning the 5-star review!

10/10 (非常に良い)

Jennifer

グループ旅行
2023 年 12 月に 1 泊滞在
kenからの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you kindly for your feedback. We look forward to seeing you in the near future.

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Man @ the front desk was awesome!!
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Jason, We pride ourselves on efficient, yet very friendly, customer service. Thank you for your high marks and kind words. We look forward to welcoming you back someday! Best, Michael O'Donoghue, GM

6/10 (普通)

宿泊されたお客様

気になった点 : 施設のコンディションと設備
Shower door leaked. Air vent in bathroom very dusty. Flashing lights on wall when lights out, very distracting.
2023 年 12 月に 5 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Traveler, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback, and we're very sorry for the maintenance issues with your room. We will take your comments into consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Sincerely, Michael O'Donoghue, GM

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear David, Thank you for sharing the incredible rating of your experience, and please revisit us. Best, Michael O'Donoghue, GM

10/10 (非常に良い)

Darnell

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great organization
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 1 日)
Dear Darnell, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Michael O'Donoghue, GM