I don’t normally write reviews, and the few I have were to share an excellent experience. That was not the case at this property. What attracted me to this property when I booked it was the safety referred to in the listing. Door person 24 hr, private parking garage in Philadelphia is essential. This was important since we were in town for our granddaughter’s surgery at CHOP and I knew we would be coming in at all hours from the hospital. The parking garage was filthy, poorly lit to no lighting, and certainly not monitored in any way. After leaving, we were notified by property owner the garage wasn’t even available for some reason. I shudder to think of trying to park on the street in that neighborhood. I highly doubt my car would have been safe . No card was required to gain entry to the main entrance and the woman at the desk never asked if we belonged there or checked identification. After coming in quite late from the hospital, we had to get past liquor bottles littered on the street and walk past some men congregating on the street and sleeping on the bench outside. We reached out to property owner and Vrbo directly to express concerns and we’re told that “safety” is not guaranteed and would not be a reason for cancellation or refund. We left after staying 2 nights and moved to a hotel that was clean and safe. In fairness, the inside of the unit itself was clean and otherwise as advertised. When leaving, and taking our bags to the car, we had to step around a large puddle of urine on the elevator. We notified the girl at the desk, she didn’t seem surprised and barely acknowledged us. I do believe if you highlight safety features at a unit, it should be a safe location. I would not recommend this rental.
