Perou Vacations from ￥268,380

The pool is clean and enjoyable for swimming laps. I often had the pool to myself The room was kept clean. It had a small but effective refrigerator and microwave. Glasses, plates and silverware were useful and cleaned for me after use. The staff was very friendly and responsive. The breakfast was bountiful, consisting of fresh fruit, made to order omelettes, cereal, pastries and delicious coffee I haven’t tried the bar yet The neighborhood is convenient with a mall with supermarket and small, friendly bars and restaurants. I enjoyed the Bay Gardens so much, I decided to stay another week!

The view from our room of the beach and ocean was good. The staff was very hospitable, competent and gracious. We enjoyed everything about the resort except a couple of restaurants had less than outstanding food. The majority of restaurant options were very good.

Overall, the resort was decent. The food was good and most of the staff were friendly. However, the property definitely needs some upgrades. Some of the equipment seems outdated, and our room had issues such as a broken doorknob and a broken locker, which should have been fixed before guests arrive. Excursions Arranged Through the Resort Communication about the excursions arranged through Sea Cruise needs significant improvement. When we booked the Toug Bay excursion, the resort staff never mentioned that the trip does not include both the mud bath and the volcano view. The brochure also failed to clearly state that it is either one or the other, not both. The Sea Cruise staff member, Cortney, was also unclear when explaining the trip details. Because of the lack of proper information, we ended up missing out on the mud bath experience entirely, which was very disappointing. We also felt rushed during the waterfall stop, which took away from the overall experience. As a group, we felt the excursion was not worth the money, especially if you are not particularly interested in snorkeling.

I think for a hotel of that stature, there should be microwave in the rooms or at least available in a kitchenette area, in additional to a ice making machine.

Our first room had a very musty smell, so bad we woke up ver stuffy and not feeling well. They moved us to another room. That room was better. the food at the resort was good. There wasn't enough activity for an all inclusive. There wasn't enough chairs at either pool. And never enough towels. Our flight home got cancelled and we asked if they could accommodate us longer and we never received an answer. The resort also needs some repairs on the walkways, many bricks were loose.