"1. Housekeeping - hit or miss, not consistent 2. F&B - modify / extend hours especially in room dinning. 3. First floor staff - not approachable 4. Phone operator - need training. Either they don't understand or just don't care. Eg. I wanted to order room service and I was told the last order was ..."

"Fast easy check in and out"

"The facilities are a little old but overall very clean and comfortable. The only shortcoming is there are quite some crows near the pool & sun deck area. The birds are pretty aggressive in picking at food if left unattended. The bird poo is also on the beach chairs and there is a risk of being “hit” ..."

"Way beyond our expectations in terms of service. From the minute we arrived, the service was impeccable. Upgraded to Rasa wing which came with added benefits such as a less crowded breakfast room, afternoon tea and cocktail hour. Buffet breakfast was also one of the best I’ve ever seen, so much choice. ..."

"Good"

"Tranquility surround in an ECO nature except air con innroom is quite noisy"