The staff was amazing, friendly, and very helpful throughout our stay. Unfortunately, it is a shame that a property with so much potential is so poorly maintained. With proper upkeep and attention to detail, this place could truly be one of a kind.
We booked two rooms, and our experience was extremely disappointing.
In the first room, the air conditioner was leaking water and making so much noise that we were unable to sleep. The staff kindly moved us to a room on a higher floor, but at approximately 5:00 a.m., an unbearable sewage odor filled both our room and the hallways. Once again, we were unable to get a proper night's sleep. To make matters worse, we were not provided with towels or bed covers.
Our second room was equally problematic. Upon check-in, we discovered German cockroaches. The staff moved us to another room, only to find German cockroaches there as well. On the third attempt, we finally received a room that appeared acceptable. However, when my son woke up the following morning, he found long strands of hair all over his body and the bed. This raised serious concerns about whether the sheets had been changed after the previous guest. Unfortunately, we did not notice this until the next morning.
Overall, this was an extremely disappointing experience. While we genuinely appreciated the staff's kindness and willingness to help, therepeated maintenance, pest control, sanitation, and housekeeping issues were simply unacceptable.
A property with this much potentia