The description of the property is fraudulent. No towels in the room, the hot water does not work, we reserved full size beds but were put ib a room with 4 twin beds. We had to climb 64 steps in the rain to get to our room. Internet is only available in the lobby.
宿泊されたお客様
2020 年 2 月に 1 泊滞在
2/10 (非常に不満)
Nasrin、Copenhagen
家族旅行, グループ旅行
2020 年 1 月 27 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was horrible except from the view. Dirty, worn out, unfriendly staff, insulated, we were the only guests, after 9:00 no possibility to buy food or drinks not even water. The photos do not correspond to the reality. A total scam administrated by Expedia.
Nasrin
2020 年 1 月に 4 泊滞在
8/10 (良い)
Marybeth J.
2020 年 1 月 18 日
気になった点 : 清潔度
Amazing location in a dated lodge
The staff was amazing, and very kind. The location and views are breathtaking. We loved being outside of the congestion of La Fortuna. However, the Lodge and the rooms could use some updating, a fresh coat of paint and a good spring cleaning. Gecko poop was everywhere and our room had a leak in the roof that become problematic when it rained. And it rained. The leak was located right over the foot of one of the twin beds. We moved the bed - but it never dried out. Again the staff was amazing, kind and attentive.
Marybeth J.
2019 年 12 月に 3 泊滞在
8/10 (良い)
宿泊されたお客様
カップルで旅行
2020 年 1 月 7 日
良かった点 : スタッフとサービス
El hotel está en un área muy bonita pero alejada del pueblo la Fortuna
宿泊されたお客様
2019 年 12 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2019 年 12 月 31 日
良かった点 : スタッフとサービス
I love the place, it is different, great place for relaxing
宿泊されたお客様
2019 年 12 月に 2 泊滞在
8/10 (良い)
Frances
2019 年 11 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was a beautiful stay. The butterfly sanctuary just a short ways from the motel was a pleasure to experience. We intend to return to Arenal soon as our stay had to be cut short. The complimentary breakfast was yummy & the view was top notch. John‘s pizza makes a great pizza & it’s within walking distance.
Frances
2019 年 11 月に 1 泊滞在
8/10 (良い)
Sionney
2019 年 4 月 21 日
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Calificación
Mi reserva estaba equivocado ,pero el hotel me ayudó y me coloco