2/10 (非常に不満)
Charity
小さなお子様連れの家族旅行
2025 年 6 月 22 日
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
I booked online for me, my mom and my daughter. It was supposed to be 2 full size beds when I submitted it, when we arrived there was only 1 king bed. Which eventually it wasn’t the end of the world. We initially called the number and Maureen answered and said she would call and see if someone would switch, but we ended up telling her it was fine. We ended up calling back because the AC wasn’t working and Maureen said the AC was broken and they don’t “make people aware of it”, even though online it says there is central AC. It was June, 80-90 degree days and there was no AC. They didn’t really try to offer any solution to make it right. It was tight quarters and the “new bedding” is a pullout couch. But I get that for the price we paid, but no AC is a deal breaker when I have a 2 year old. Would never stay again. If they had made it known I would’ve cancelled and booked elsewhere, instead we had to pay for another room with AC elsewhere. Highly do not recommend, when we caught the housekeeper(super sweet) she thought that our unit was the only one that the AC worked and there’s 8 units…
Charity
2025 年 6 月に 3 泊滞在