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Response from Wismi - General Manager on Aug 6, 2020
Hello...
Thank you for the review. Glad to provide our best services and facilities for you and we look forward to your next arrival to try and enjoy our other facilities.
The Premiere Hotel Pekanbaru will always enforce the Covid-19 Protocol that has been obtained by the Government's Appeal, namely the Change of New Life or New Normal Era precisely and decisively. Please always cooperate for the sake of mutual safety and comfort. #StaySafe & #StayHealthy ...
All the best ...
Wismi - General Manager
Very good breakfast spread. Should try the many eateries along road at rear of hotel esp Gentlemen Cafe. Very friendly and efficient staff. However, check out could have been processed faster. Will definitely stay at Premiere on next visit.
Ramlan
Stayed 2 nights in Jul 2019
6/10 Okay
Verified traveler
Feb 11, 2019
during booking, have request for NON SMOKING ROOMS but upon check in was told, all NON SMOKING ROOMS ARE NOT AVAILABLE. after complaining, they have managed to provide the rooms BUT regretfully, the rooms were SMOKING rooms and smells still lingers even though the rooms were sprayed with air freshener. VERY DISAPPOINTED.
Got a room upgrade to executive room due to fully booked rooms. However my other colleague got a twin bed instead of double bed and did not get any upgrade. The bed and pillow quality was definitely do not reflect a 4 star hotel standard.
They can also improve the Air Con thermostat's which is very noisy when auto on/off switched.
Breakfast is quite good, did not had the time to try executive lounge.
Would I go back when travelling to Pekanbaru? I don't think so...
Verified traveler
Stayed 1 night in Jul 2018
Response from General Manager on Aug 4, 2018
Hello...
Many thanks for sharing your feedback. We're thrilled to hear that you enjoyed your time at The Premiere Pekanbaru.
For any inconvenience that you may received we do apology for that. This will our notes to fixed it in the future. So, this thing never happen again. We here when you’re ready to come back. Visit anytime. Please give us one more chance to give you more excellent service. Thank you.
All the best...
Isti Budiono,
General Manager
Hello Busisanto
Many thanks for sharing your feedback. We're thrilled to hear that you enjoyed your time at The Premiere Pekanbaru. When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our Talent. We’ll be here when you’re ready to come back. Visit anytime.
All the best...
Isti Budiono,
General Manager
Hello...
Many thanks for sharing your feedback. We're thrilled to hear that you enjoyed your time at The Premiere Pekanbaru. When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our Talent. We’ll be here when you’re ready to come back. Visit anytime.
All the best...
Isti Budiono,
General Manager
Dear Our Valued Guest
Yuh Chien
Warmest Greetings from The Premiere Hotel Pekanbaru…
Thank you for choosing our hotel as the accommodation venue you during at Pekanbaru and for taking your time to leave a review on our hotel which is very useful in the future to provide the best for our guests. In this meantime, we also apologize for maybe any inconvenience that you receive. We will do our best so this issue will not happen again in the future. We forward to welcoming you back to be able to stay at the The Premiere Hotel Pekanbaru.
Sincerely Management.
Management
The Premiere Hotel Pekanbaru
Dear Our Valued Guest
Warmest Greetings from The Premiere Hotel Pekanbaru…
Thank you for choosing our hotel as the accommodation venue you during at Pekanbaru and for taking your time to leave a review on our hotel which is very useful in the future to provide the best for our guests. In this meantime, we also apologize for maybe any inconvenience that you receive. We will do our best so this issue will not happen again in the future. We forward to welcoming you back to be able to stay at the The Premiere Hotel Pekanbaru.
Sincerely Management.
Management
The Premiere Hotel Pekanbaru
6/10 Okay
Ahmad Dusuki, malaysia
Aug 27, 2015
Liked: Cleanliness, staff & service
nice
Ahmad Dusuki
Dear Our Valued Guest
Ahmad Dusuki
Warmest Greetings from The Premiere Hotel Pekanbaru…
Thank you for choosing our hotel as the accommodation venue you during at Pekanbaru and for taking your time to leave a review on our hotel which is very useful in the future to provide the best for our guests. In this meantime, we also apologize for maybe any inconvenience that you receive. We will do our best so this issue will not happen again in the future. We forward to welcoming you back to be able to stay at the The Premiere Hotel Pekanbaru.
Sincerely Management.
Management
The Premiere Hotel Pekanbaru
8/10 Good
Verified traveler
Aug 16, 2014
Liked: Cleanliness, staff & service
Verified traveler
Dear Our Valued Guest
Warmest Greetings from The Premiere Hotel Pekanbaru…
Thank you for choosing our hotel as the accommodation venue you during at Pekanbaru and for taking your time to leave a review on our hotel which is very useful in the future to provide the best for our guests. In this meantime, we also apologize for maybe any inconvenience that you receive. We will do our best so this issue will not happen again in the future. We forward to welcoming you back to be able to stay at the The Premiere Hotel Pekanbaru.
Sincerely Management.
Management
The Premiere Hotel Pekanbaru
Just stayed one night waiting PCR test results.
Ok internet, nice bar area even if smoking is allowed.
Transfer to airport possible.
Klas
Stayed 1 night in Nov 2021
Response from The Premiere Hotel Pekanbaru on Nov 23, 2021
Thank you for the excellent review, Klas
We've thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience.
The Premiere Hotel Pekanbaru have escalated the Coronavirus Prevention methods to ensure Health, Safety and well-being of our guests. Please always cooperate for the safety and comfort together. #Staysafe and #StayHealthy
Kind Regards...,
Wismi - General Manager
Dear Tamu Yang Terhormat,
Santi
Salam Hangat dari The Premiere Hotel Pekanbaru...
Terimakasih telah memilih hotel kami sebagai tempat anda menginap, melakukan kegiatan dan aktifitas selama di Pekanbaru dan telah meluangkan waktu anda untuk memberikan ulasan mengenai hotel kami yang mana sangat berguna kedepannya untuk memberikan yang terbaik bagi tamu dan pelayanan kami.
Dalam hal ini, kami mengucapkan banyak terima kasih atas kesan, pesan dan harapan yang Ibu dapatkan dan berikan selama berada di The Premiere Hotel Pekanbaru. Kami akan selalu berkomitmen untuk memberikan pelayanan yang terbaik dan akan selalu berusaha menjadi yang terbaik. Kami menunggu kedatangan anda kembali untuk dapat menginap di The Premiere Hotel Pekanbaru.
Hormat Kami,
Management.
Dear Our Valued Guest
Bram Florensius Tunggal
Warmest Greetings from The Premiere Hotel Pekanbaru…
Thank you for choosing our hotel as the accommodation venue you during at Pekanbaru and for taking your time to leave a review on our hotel which is very useful in the future to provide the best for our guests. In this meantime, we also apologize for maybe any inconvenience that you receive. We will do our best so this issue will not happen again in the future. We forward to welcoming you back to be able to stay at the The Premiere Hotel Pekanbaru.
Sincerely Management.
Management
The Premiere Hotel Pekanbaru
Pelayanan staff hotel bagus, kamar mandi bersih, cs ramah. Kalau ke Pekanbaru lagi, bisa jadi pilihan untuk menginap kembali.
RISWAN
Dear Tamu Yang Terhormat,
Riswan
Salam Hangat dari The Premiere Hotel Pekanbaru...
Terimakasih telah memilih hotel kami sebagai tempat anda menginap, melakukan kegiatan dan aktifitas selama di Pekanbaru dan telah meluangkan waktu anda untuk memberikan ulasan mengenai hotel kami yang mana sangat berguna kedepannya untuk memberikan yang terbaik bagi tamu dan pelayanan kami.
Dalam hal ini, kami mengucapkan banyak terima kasih atas kesan, pesan dan harapan yang Ibu dapatkan dan berikan selama berada di The Premiere Hotel Pekanbaru. Kami akan selalu berkomitmen untuk memberikan pelayanan yang terbaik dan akan selalu berusaha menjadi yang terbaik. Kami menunggu kedatangan anda kembali untuk dapat menginap di The Premiere Hotel Pekanbaru.
Hormat Kami,
Management.