Peak 9 Vacations from ￥270,403

The place looks cute on the surface and staff is nice, but the hotel needs some serious work. As soon as we walked into our room we could tell it felt hot. We turned the air down and thought we'd give it a chance to cool down before we said anything, but it didn't get any cooler. We let the front desk know and they said that yes they knew the air-conditioning "struggled" and they didn't have another room for us and if they did, we would have to be split up. It was my daughter and I staying there with my friend. We had a concert to go to and went out for the evening. When we got back it was a bit cooler but still hot. They sent up a fan which helped a little but you still couldn't use a blanket to sleep without getting overheated. The next morning my daughter tried to take a shower. The shower was a waterfall shower that barely came down and had a hand held nozzle in there but mounted low so it couldn't be used like a normal shower head and when you tried to turn it on it didn't work properly. She had to climb in the bathtub and try to wash her hair in there. I didn't want to wash my hair and thought it was weird that the only shower option was that waterfall shower without even providing a shower cap. The shower did not work properly at all. We also had little things like a half full water bottle that was left in our room with the new water bottles and light bulbs that were burnt out. That stuff was minor, but the air-conditioning problem snd shower issue was major.

The Maven is still our go-to hotel in downtown Denver. The cool location (Dairy Block) and excellent amenities (free cocktails, churros and morning coffee) are great but we appreciate the clean spacious rooms and excellent guest service even more!