Parkmont Vacations from ￥178,720

While the property itself is great (clean, quiet, good amenity), communication and management is poor. We were given a code to a wrong room in the Latch app as they re-assigned us to a new room on the day of check-in but didn’t update in their system properly. We stepped in a room that was clearly occupied! What’s worse was we were emailed that all staff would be on Thanksgiving break and we should call some back up phone number, but the back up person clearly belongs to a different firm and was not sure how to handle this and told us there is a chance nobody would be given it’s night before Thanksgiving (so very stressful for us after a long day of driving). And even more funny was we tried to call the original number after all, and they were actually not on break at all! They were indeed able to help. It seems the property is subcontracted through many firms and between each layer there is some communication barrier. Too many miscommunication and mismanagement made an otherwise wonderful stay stressful.

Good stay, clean and secure place. Parking fee wasn’t known prior to stay was a bit of a surprise. Also no bottle water in room was a surprise since always provided at other hotels

This is our go to hotel when we visit our family in Milpitas. Staff are amazing and we love the restaurant in the hotel.

Our stay right before Christmas holiday 2025 was OK. The feel of the hotel grounds/facility was good, but 3 points made our stay less than ideal: 1) The 2 double-bed situation was not great, since the beds are just a little bigger than full size beds. Thus, the beds were too small for 2 teenagers to share comfortably 2) The layout of the bedroom and bathroom was very awkward, so it's easy to disturb (light or noise) people sleeping inside the bedroom 3) The front desk seemed less than knowledgeable when it came to which rooms can connect with each other. Initially I booked one room for my family, but once I saw the small size of the beds (point # 1), I called front desk to ensure that they had connecting rooms available (the hotel was only about 10-15% occupied that night). Once she told me yes, I went online and booked a second room. However, when I approached the front desk (about 5 minutes after getting the affirmation from her) to get re-assigned to our new connecting rooms, she said she would have to see if she had one available. I mentioned to her that she had just told me that it was, just a few minutes prior, to which she had no good response. After about 20 minutes, finally she found a set of rooms that connect. It was really strange why she would tell me yes, when she really wasn't sure? The experience certainly left a bad taste in my mouth.

Nice room, easy walk to the mall and BART station