2/10 (非常に不満)
Elizabeth S.
2025 年 7 月 4 日
気になった点 : 清潔度
Very Disappointed and Felt Unsafe
Multiple safety issues including front door deadbolt that didn't fully disengage and took several minutes to open, loose toilet seat, slippery shower floor, step (trip hazard) going into the bedroom, two partially detached power outlets, and terrace access that required climbing out of a window.Both beds sagged in the middle. The washer was difficult to operate (door latch misaligned), and the dryer cycle didn't work at all. (The clothes dryer was my primary reason for booking this property.) Loud booming music well into the night.The host never responded to my inquiry about the dryer, and slow to respond to my inquiries about the broken AC and what security measures were in place following a recent break in. (They had filed a "security incident" and said the building already had video surveillance.)Feeling unsafe and disappointed, we left after one night. I informed the host, and asked for a refund for the three nights we didn't stay. They immediately replied that I was being threatening and to vacate the property within two hours. I replied to confirm we had already left, and to ask directly if we could expect a refund. No reply. Later, I got an email confirming cancelation of the reservation with no refund.This is my first experience with vrbo and it has not been a good one. We respectfully request a refund for the three nights we didn't stay at the property. I will not book with this host again.
Elizabeth S.
2025 年 6 月に 4 泊滞在
