CitizenM Paris Gare de Lyon

The concept of this place is appealing: eco-friendly, post-modern, contemporary, etc. Most employees are friendly; others, are not. To have breakfast, apparently, you have to request to be put on a list. The first day I went down for breakfast (November 13), the woman at the breakfast bar told me I was not on the list, that I had to have requested to be on the list, and offered zero alternatives (e.g.: would you like to go ahead and have breakfast anyway?). In most hotels around the world, you go to have breakfast and they add the cost to your bill. Simple as that. This employees was not Philippa, the woman who on occasion makes coffee and is very pleasant. The staff at the bar at night are friendly. My room was not cleaned on the first day I was there. I returned from a long day around Paris. I informed the staff. They said they were going to send clean towels. They did not. Most hotels have a coffee maker (or something of the sort) with a couple of disposable cups, tea and coffee to start the day in your room before you venture out. Not in this place. You MUST go to the cafeteria to get coffee and, again, if you don't have a reservation: no breakfast. The concept of checking yourself in upon arrival is OK as an idea. But, after traveling for hours, the last thing I want to check myself in. I want to be taken care of. Please, you do the check-in for me. Take care of me. I would not stay here again.