I liked the amenities but I didnt like when I book through Expedia for Toby Creek/Horsetheif Condos and the facility change it at checkin. Very disappointing, staff is also very rude, not very accomodating. She keeps telling that its an Upgrade but I didnt ask for Upgrade? She keeps arguing. I wonder why is she working at Front Desk Help? Worst experience ever with Customer Service.
Mary
2019 年 8 月に 2 泊滞在
6/10 (普通)
宿泊されたお客様
2019 年 7 月 15 日
宿泊されたお客様
2019 年 7 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2019 年 6 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 6 月に 1 泊滞在
8/10 (良い)
Melissa
2019 年 2 月 24 日
良かった点 : スタッフとサービス
Melissa
2019 年 2 月に 4 泊滞在
8/10 (良い)
Douglas
カップルで旅行, 家族旅行
2019 年 2 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice resort. Love the ski in, ski out, so convenient. Also enjoyed the hot tubs. The ski hill is fantastic with such a large variety of runs. Enjoyed having lunch at the chalet at the summit. They have everything you need within the resort.
Douglas
2019 年 1 月に 2 泊滞在
8/10 (良い)
Corinne、Edmonton
2018 年 9 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pullout sofa mattress not great but using the couch cushions works! Has all you need
Corinne
2018 年 8 月に 1 泊滞在
2/10 (非常に不満)
Juan G.
2018 年 8 月 14 日
No BBQ - Strong smell of food - Kitchen in bad conditions
Hi there
We are very disappointed with our rental. We arrived last night and the unit had a very strong smell of food, we can’t sleep very well because of this. Today after we came from the pool, we wanted to cook our dinner and the BBQ has a lock and also don’t have propane. As you see on my messages, I sent an email to you July 6th asking about the bbq , I didn’t receive any answer but I made a call two days after and a lady on the phone told me that according to the information the unit has a bbq. We brought all our food to make a bbq every day and now we are looking for a restaurant and we have to take our food back to home
Addition to this, the kitchen has all the utensils in very bad condition, old and the pots are badly washed, we had to wash them again.
It has been a very bad experience, we come here every year and this one has been the worst service we have received for the price that we paid.
Juan G.
2018 年 8 月に 4 泊滞在
8/10 (良い)
宿泊されたお客様
2018 年 8 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The condo was spacious and large enough for our family
宿泊されたお客様
2018 年 8 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
2018 年 7 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable condo for family
We enjoyed our stay, it was comfortable and very close to activities nearby.
宿泊されたお客様
2018 年 7 月に 2 泊滞在
8/10 (良い)
Paul、Burlington Canada
2018 年 7 月 13 日
良かった点 : 清潔度、客室の快適度
Resort fun
Lots of pools and hiking trails available
Some services closed due to off season stay
Paul
2018 年 7 月に 2 泊滞在
8/10 (良い)
Christopher J
2018 年 1 月 7 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Great location for a family ski trip. Condo was dated but clean. Would stay there again.
Christopher J
2018 年 1 月に 3 泊滞在
8/10 (良い)
Norma、AB
2017 年 7 月 6 日
良かった点 : スタッフとサービス
Nice family hotel
Nice family hotel, hot summer hard to find ice around the resort but everything great in general
Norma
2017 年 7 月に 2 泊滞在
6/10 (普通)
nikki、kotecha
2017 年 7 月 3 日
気になった点 : 清潔度、スタッフとサービス、客室の快適度
Room was ok not goof service at all .
We request for 1 extra mattress they bring mid night 1 am and that was air bad . Servivce is not good al all .
nikki
2017 年 6 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2017 年 5 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I would definitely stay again!
Rooms were clean, had a nice corner room so I had an awesome view of the mountain. The rooms were very spacious. I would definitely stay again!
宿泊されたお客様
8/10 (良い)
宿泊されたお客様
2016 年 10 月 19 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Pleasant vacation
Nice location. Suite a bit dated. Stairs to loft were dangerously slippery, narrow and steep - poorly designed. Exterior needs some upgrading.
宿泊されたお客様
8/10 (良い)
宿泊されたお客様
2016 年 7 月 14 日
良かった点 : スタッフとサービス、客室の快適度
It was a tad tired but beautiful location made up for it
宿泊されたお客様
8/10 (良い)
wayne、Edmonton
2016 年 6 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Biking at panorama
No problems I ask to move to upper resort and moved me with no problems thanks guys
wayne
8/10 (良い)
宿泊されたお客様
2016 年 4 月 14 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
宿泊されたお客様
8/10 (良い)
宿泊されたお客様
2016 年 4 月 8 日
良かった点 : 清潔度、客室の快適度
Check with resort to make sure listing is correct
Listing was incorrect, they had us booked in the upper village (which would have been closer to the ski lift) but we were staying with friends that were in the lower village so that's where we wanted to be. Had to call the resort and hotels.com but they were very accommodating and re-booked it for us (thankfully there was room). Crystal at Panorama was very nice and likely fixed this booking for us.