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"The room had a lot of broken things. The lights next to the beds didn’t work. The hot water knob on the bathroom sink had water leaking from it whenever you turned it on. The toilet paper was cheap. I booked a room for 3 people with 2 beds but they only gave us 2 towels. The pool and hot tub were pretty dirty which I get West Texas winds and dirt so not sure they can help that. We had a charge to our room for breakfasts which we didn’t eat or charge to the room and have yet to get a call that it’s been corrected. Otherwise the hotel was pretty clean and staff were really nice. I just expected more from the Overton. I was going to Tech when it was being built and our family usually gets Airbnbs or we stay with friends and family when we go to Lubbock but we wanted to stay at the Overton for once and it was kind of disappointing."

"Everything was exc"

"The breakfast was good-cooked there by staff and not "hospital eggs." The staff member serving breakfast was not very pleasant.There was a Mother's Day event going on that we were not aware of when we booked the room. The entire mezzanine was completely crowded with people there for the event and apparently the pool had been rented out for the event and was completely crowded. By the time the event was over, the pool and hot tub closed and we weren't able to use them. When we arrived there was no place to park our vehicles due to the event going on. One elevator was out of order and when we checked in, there didn't seem to be staff who knew where the elevator was.The room was ok-some of the people we were with did not have a working TV. "

"Parking was easy. Room was clean. Very unique place. Loved being next to the restaurant. A great stop! "

"The breakfast was excellent and well prepared and very easy to access and the parking felt very safe. I have stayed there before and the Neighbourhood and area seemed very safe."

"Staff very friendly , clean areas , property needs upgrade. "

"Carpets where super stained. Mattresses were old and very dirty. Roaches in the tub. They were short staffed and our room did not get cleaned. They only took dirty towels to wash and never brought them back. We had to go and look for the cleaning staff and ask clean towels late in the evening. The only reason we stayed was because we had already cancelled a previous reservation for the same reasons and could not find another room. I can’t believe Expedia represents this quality of Hotels. They are not what seem on the online photos. Disgusted with the Expedia and that chain of Hotels."

"Flood in downstairs room, saw roaches crawling around in halls "

"Room was clean and breakfast buffet was good too. Pool is only 2ft deep so not really able to use for older kiddos "