1/5 Terrible
valerie
Traveled with family
May 6, 2022
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
We were in for Stagecoach. We paid 900 per night and were staying for 7 nights. Staff was rude, property was unclean and when we contacted the front desk to ask if they could please nicely ask our neighbors who had kept us up all night to kindly keep it down the front desk staff rudely told us that they could not bother the other guests but that they could move our room. They moved us to a smaller - handicapped - room (so positively NOT the same room we paid for) near the kitchen and near where the contractors load up and drop off supplies and people each day. The room, upon us moving ourselves in as we were never offered assistance by any of the hotel staff, had a filthy bathroom floor and sink upon arrival. We had to contact housekeeping to return to clean the bathroom.
Each day the landscapers would begin to use mowers and heavy duty tree trimmers at 7:45 am.
Maria speak to the manager, Maria, we were kept on hold for more than 15 minutes and then once again kept waiting at the front desk for 15 minutes to speak with her. She offered us a $100 credit on a 7 night, $6,100 stay. I have tried to contact the hotel again directly to speak with the highest manager and have left several messages and have to date never heard back from him (Mr. Abluga sp). To add to that, the outdoor dining chairs were filthy and covered in bird feces as were the pool chairs. Their only redemption what is the restaurant on property. Do NOT STAY HERE 😞
Stayed 7 nights in Apr 2022