Palm Island Beach

Always kept the room clean and very friendly and helpful staff

Overall it was a great experience. The service was exceptional. The facilities were great and we never hard a hard time finding a seat by the pool or the beach. The reason I have given 4 instead of 5 stars is that the resort allows smoking in too many places. You can be sitting there enjoying your time in your pool or beach lounger, when the person sitting a few chairs down lights up a cigarette and the smoke just wafts over for the whole time. There should be non-smoking areas so that non-smoking guests do not have to breathe that in while trying to enjoy the beach.

Hands down the best customer service I’ve ever experienced! Every single staff member was incredibly friendly, professional, and welcoming — I truly felt like part of the resort family. What impressed me most is their commitment: if anything isn’t up to your expectations, just mention it and they’ll fix it immediately and go above and beyond to make it even better. An unforgettable, unmatched experience from start to finish! — Ahmad & Nour Ataya