Oulad Teima Vacations from ￥246,876

Everytime the room was turned down items were not replaced...... We asked four times for more toilet roll, ended up going to the desk to ask. We had bottles of water confiscated coming back as not allowed to bring things in, it's summer in a desert city....... These were not returned upon checkout. Hotel is no way a 5* it's tired and needs upgrading massively. Air con didn't work when we arrived in our room and we had cockroaches! Bathroom very tired with some black mould and no work bench or shelf to put items. Staff were nice but security following you to check bags just isn't ok! It's not like we were bringing a kfc in. It was water and a bag of sweets! There was a bottle of water left for us on day one and a coffee sachet each but these were never replenished! What if I was a diabetic? Next door ordered room service and their dirty plates outside the room were left there for hours. Also on day one we ordered lunch in the hotel and a bottle of wine for 150MAD. The house white wine was not available so they offered the rose house which ended up costing 400MAD which we were not told at the time, it cost more than the three courses we both had! Walls in the room were paper thin, could hear people walking outside and next door.

Staff were fine. Had food poising from the hotel restaurant. Room initially put in was absolutely disgusting with flood from leaking water from toilet pipe and door handles broken and even the main door not closing properly.! Did raise this with reception staff but felt like they were disinterested. Didn’t do anything much until asked to speak to manager! One of the staff was helpful Kareema.

J'ai aimé l'emplacement et la vue sur l'océan. L'appartement manque un climatiseur au salon une TV au chambre à coucher.