Beautiful room and pool. Easy walk to lake and village. Staff very friendly and willing to help but we would have appreciated some details in the room about organisational issues eg that water would not be replaced in the room but was readily available at the bar.
Would definitely recommend hotel for a quiet, restful break.
Glenys
2024 年 4 月に 3 泊滞在
8/10 (良い)
宿泊されたお客様
2023 年 12 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Still holding strong
Some of the damages from the earthquake are visible but the team is working on the restoration. It might be the low before the busy Christmas holiday so the hotel appears understaff. But the staff were attentive to issues such as the lack of hot water in one of the nights.
宿泊されたお客様
2023 年 12 月に 2 泊滞在
6/10 (普通)
Hugo
2023 年 4 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Animaux maltraités (Centre équestre)
Magnifique site avec employés dévoués et sympathique (mis à part le gestionnaire Mohammed qui est plutôt bête). Notre voyage a toutefois été terni lorsque nous avons pris connaissance du triste sort que réservait l’établissement à ses animaux au parc équestre situé à l’arrière. Mulets et chevaux maigres avec des plaies multiples non-traitées. Vraiment désolant de voir un établissement aussi prestigieux prendre aucun soin de ses bêtes laissées dans le noir (porte de leurs enclos fermées). Nous avons avisé plusieurs membres du personnel mais à chaque fois, réponses évasives et nonchalance… J’invite tous les invités à aller y faire un tour et partager vos observations aux gestionnaires. Inacceptable comme traitement.
Hugo
2023 年 4 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2023 年 2 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2023 年 2 月に 1 泊滞在
8/10 (良い)
George
2022 年 10 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very very nice place to stay but no functioning internet which is quite frustrating.
George
2022 年 10 月に 3 泊滞在
10/10 (非常に良い)
Carmina
2022 年 10 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A spot of paradise in the Ouirgane valley
This place was heavenly. In the middle of nowhere in about sixty acres of beautiful tropical gardens. The staff were incredible and went out of their way to help in any way they can. The rooms are in their own buildings in the grounds giving a wonderful sense of privacy. The bed was the most comfortable I have stayed in in any hotel in the world. There were three pools - the health suite is currently shut since Covid, but is situated in large building in the grounds. The breakfasts were delicious and the food plentiful.
Very beautiful area - guides can be hired to tour the Atlas Mountains from the hotel, (this was an incredible experience) and there are stables, if horseback is preferred.
An oasis of beautiful calm - thoroughly recommend if you want somewhere isolated where you can totally unwind.
Carmina
2022 年 9 月に 7 泊滞在
10/10 (非常に良い)
LAURENCE
カップルで旅行
2022 年 10 月 9 日
良かった点 : スタッフとサービス
Un havre de paix
Personnel bienveillant et discret
LAURENCE
2022 年 10 月に 2 泊滞在
10/10 (非常に良い)
Liliane
グループ旅行
2022 年 3 月 13 日
良かった点 : 清潔度、スタッフとサービス
Le calme, les paysages superbes.
Pas de connexion Internet
Liliane
2022 年 3 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2021 年 4 月 9 日
良かった点 : 清潔度、客室の快適度
Lots of gardens.
宿泊されたお客様
2021 年 4 月に 1 泊滞在
8/10 (良い)
Waleed
グループ旅行
2020 年 1 月 6 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Beautiful place with some teething problems
This is a beautiful place in a lovely valley. The gardens are spectacular and the spa has great massages. some lovely hikes just outside the property and stables if you want to horse ride.
On the negative side, we got double charged as the reception insisted that despite prepayment with Hotels.com that we pay in cash upon check out in the hotel So we are now trying to sort out a refund which is a bit of a hassle. So for future guests, I would suggest you ensure that you clear this issue up upon checkin to avoid this problem
Second issue we had was they provided wood for the fire which was great but I don't think they had swept the chimney in ages. The result was that the smoke just went into the room, making it hard to breathe and stinging the eyes. We eventually managed to put the fire out but the whole room and all our clothes smelled badly of smoke.
Despite the above we really enjoyed our stay and would recommend this place