My boyfriend and I very much so enjoyed our stay at this ryokan. There was an initial amount of confusion with the language - only one employee spoke English, and the other employees seemed VERY stressed about the language barrier. For instance, I had gotten an email implying that we were getting dinner as part of our stay (which was not the case), which caused some confusion when we arrived. Additionally, we had to call the inn to get picked up at the train station, which was difficult as I only had an American phone. I also didn't realize that the inclusion of an on-site onsen meant we wouldn't have a shower *in* the room, which was an interesting surprise.
That said, we loved our stay. Certainly not the most comfortable experience, sleeping on the tatami mats, but "comfort" isn't why we wanted to try staying at a Japanese traditional inn. The inn was also a bit run down - definitely in need of a renovation. However, it was a very unique experience and I'm glad we did it. The onsen was so lovely and relaxing - I don't think I've ever felt SO relaxed and chill.
Additionally, the dinner (which we ended up scheduling anyway) and the breakfast (included) were incredible. We had such a cool experience with the traditional shabu shabu in a private restaurant, and the breakfast was full of foods I had never had in my life.
Overall, the inn was a very worthwhile experience.