Find hotels in Otay Ranch Village 1, Chula Vista

"I arrived at about 12:30am bc of a flight delay and proceeded to wait in line at reception for an HOUR. It was such a hot mess. The rooms were messed up, some of the people didn’t even have rooms. At the end of it I was in their whole other tower that was like a 15 minute walk. There were three other people running around there and a HUGE LINE at reception and ONE PERSON checking people in. Now you can see that you have a line out the door and you can see it’s taking this woman like 20 minutes plus per customer to check people in bc of whatever issues they were having—it’s literally midnight. Standing in a line at reception for an hour-no exaggeration—is really the worst customer experience. Why don’t you put one or two other people to help? Oh and then I asked for a late checkout and she wouldn’t give me more than a hour from 11 to 12. Don’t you think if you made someone lose sleep bc of your failure to run the place properly you would give them an extra hour later at checkout. The hotel is fine but the experience was so bad I would not give this a good rating. Do not recommend. "

"Beautiful hotel "

"The room was Amazing. "

"Bar was ok. "

"Great staff. Very convenient. Super accommodating."

"No problem burnet for 2 days No one in charge"

"Wonderful! We really enjoyed our stay here "

"We had a great stay at the Sofia! We arrived in San Diego very early Saturday morning and they let us check-in early which made us SO happy! The room had everything we needed and the location was so perfect!!"

"Nice room, easy check in and check out. Beautiful views and clean rooms. Definitely staying here again!"