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2/10 Terrible
Donna G.
Jul 23, 2025
Disappointing
I am extremely dissatisfied with my rental home. A complete renovation and substantial labor are required for this house. It should be mandatory to conduct a comprehensive inspection of the residences before guest arrive to guarantee that everything is in working order and that the pool is clean and ready for use. Since the day of our arrival, it had been an ongoing problem. The refrigerator's upper portion was malfunctioning on the initial day, and the following day, it completely stopped functioning. The entire downstairs was filled with smoke when I turned on the oven, which by the way was filthy. I was taken aback by the seemingly endless flow of water that cascaded down the wall of my master bedroom from the second floor. Additionally, the second-floor master shower was clogged, and the bathroom basins in three rooms including my master were also clogged. The theater room experienced an AC overflow, resulting in water cascading down the wall and onto the carpet and floor. We avoided and did not use the theater room as it remained moist, with a distinct damp water odor for our entire stay. It was extremely inconvenient to be interrupted by these issues while on vacation. I stayed at your reunion resort on numerous occasions without encountering any issues. I will say your maintenance personnel were very professional. In all honesty, I do not anticipate returning.