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Reviews of Hilton Vacation Club Grande Villas Orlando

3.5 out of 5
Hilton Vacation Club Grande Villas Orlando
12118 Turtle Cay Circle, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1950 out of 2676 reviews" "
Rating 8 - Good. 492 out of 2676 reviews" "
Rating 6 - Okay. 132 out of 2676 reviews" "
Rating 4 - Poor. 48 out of 2676 reviews" "
Rating 2 - Terrible. 54 out of 2676 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay here. Everyone is very friendly. Super clean. Will be back again!
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Regis Lik-Chin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at the Hilton Vacation Club for a week and this was our first big family vacation. We came to Orlando to visit Disney. The hotel was super convenient for it's location, plenty of amenities for shopping and dining. The resort is smaller, but we enjoyed that, less busy and time at the pool w as relaxing and quiet. The staff were excellent and also held events during the day (ice cream socials, candy bingo, etc.) to keep everyone entertained. We will definitely consider going back for our next Orlando vacation.
Stayed 7 nights in Apr 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

PATRICK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of amenities
Stayed 7 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Patricia

Stayed 4 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

warren

Liked: Cleanliness, staff & service, property conditions & facilities
Allbthe extra activities were a greatveay to relax between fun days around orlando
Stayed 8 nights in May 2024
Response from The front dfesk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Irma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villa was extremely clean and had everything you could need. Area was great, quick Uber to Disney. The staff were so kind and helpful, I had a late check in and they were very accommodating. This is a great property to stay at in Orlando.
Stayed 3 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dustin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family vacation experience staying at the Hilton Vacation Club Villas was great. The check-in and check-out processes were easy. The property has lots to do from swimming, mini-golf, bean bag toss, and poolside games. Grocery stores and restaurant options are within walking distance which is perfect for stocking up on supplies prior to hitting the parks. Our room was updated, brand new and sparkling clean. Beds were comfy and clean and the washroom massive. The not so great part of the room is that you can hear everything - from the unit next to us, to the happenings in the hallway and the laundry being done. It's not so bad, but something to be aware of. We did book this hotel since it listed a shuttle service to the parks; however, we did not use it. The departure time for WDW was later than we liked so just took an Uber. Universal and Sea World had earlier departures so something to consider. My daughter couldn't get enough of the pools and we enjoyed the poolside bingo - the team are great and entertaining. I would definitely recommend booking a stay here if you're visiting Orlando.
Stayed 4 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kyla Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice! Me and my boyfriend stayed for my birthday for a few days. It was outstanding. The room was amazing and very clean. Everyone was very nice and we even got to get into our room earlier than check in at 4! The lady at the desk was very very nice!
Stayed 5 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Breana Louise

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here 4 times and always enjoy it. Very nice hotel rooms, always clean, service is great and accommodating.
Stayed 12 nights in Apr 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whole staff was accommodating. Property was convenient and clean
Stayed 4 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had lovely and affordable amenities.
Stayed 3 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Craig

Traveled with group
Best resort in Orlando in my opinion.
Stayed 7 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Alysia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Customer service was nice
Stayed 2 nights in May 2024
Response from The front desk Team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Apr 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jacob

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in May 2024
Response from The front deks Team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Linda

Traveled with partner
Amazing villa would come again!!!
Stayed 4 nights in Apr 2024
Response from The front desk team on May 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Paul, Corner Brook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very dated but clean. The property its self is well maintained. There are two pools which is great. It is a great location.
Stayed 1 night in May 2024
Response from The front desk team on May 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Great stuff!
Stayed 3 nights in May 2024
Response from The front desk team on May 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Had everything we needed and more
Stayed 4 nights in May 2024
Response from The front desk team on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are well taken care of, staff were friendly and accessible. Pool was a plus and activities for the kids were nice.
Stayed 7 nights in Apr 2024
Response from The front desk team on May 7, 2024
Thank for your feedback! we appreciate it!

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was excellent....
Stayed 5 nights in Apr 2024
Response from The front desk team on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sharmarie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool got me very sick septic bacteria infection
Stayed 5 nights in May 2024
Response from The front desk Team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Letroy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villas are extremely spacious and the resort is conveniently located to nearby attractions.
Stayed 4 nights in May 2024
Response from The front desk team on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cheryl

Traveled with family
All the adult male emoyees at the store on site were borderline pedophiles. Hitting on my 13 yr old grandaughter, her14 yr old friend snd myself! Since We didn’t have a rental car we had no choice, but to utilize that store at times and it was very uncomfortable I will be filing a formal complaint with management The workers were very noisy throughout the day and early evening
Stayed 5 nights in May 2024
Response from The front desk team on May 11, 2024
Thank you for your feedback we will be addressing your concerns

10/10 Excellent

Faith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was steal for me and my husbands honeymoon to Disney World and Universal! It is also close to Disney Springs and the outlet mall!! For the price and location would definitely stay again!!
Stayed 5 nights in Apr 2024
Response from The front desk team on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

J

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I expected more from a Hilton property. Unfortunately, the 1 bedroom suite was very dark and gloomy. The property is very outdated. We experienced pests (roaches) in the 2 days we were there. It was a bit noisy since the pool closes at 11pm. I was called at 8am to move my care since a crane needed the spot. Lastly, a guest was smoking marijuana in the car at 9am.
Stayed 3 nights in May 2024
Response from The front desk team on May 7, 2024
Thank you for your feedback, we will be addressing your concerns

10/10 Excellent

eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from The front desk team on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

daniela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and clean and great stuff
Stayed 6 nights in Apr 2024
Response from The front desk team on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Caira

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent area, friendly and attentive employees. Convenient location
Stayed 3 nights in May 2024
Response from The front desk team on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kenneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 3 nights in May 2024
Response from The front desk team on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

April

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from The front desk team on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and lovely to walk though. I appreciated the cleanliness and amenities of the room. Overall a great experience.
Stayed 4 nights in Apr 2024
Response from The front desk team on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Darlene

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Had a great stay. Property was well maintained
Stayed 4 nights in Apr 2024
Response from The front desk team on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious. Clean and quiet. Loved it.
Stayed 1 night in Apr 2024
Response from The front desk team on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lila

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The front desk team on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, awesome rooms
Stayed 7 nights in Apr 2024
Response from The front desk team on Apr 30, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Justin

Traveled with partner
Liked: Cleanliness, staff & service
Property was small and easy to navigate around. There were a few things that looked like they could use some fixing up around the property
Stayed 4 nights in Apr 2024
Response from The front desk team on Apr 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! This property has everything your family needs for a holiday. Close to Disney and universal. Would definitely stay here again
Stayed 3 nights in Apr 2024
Response from The front desk team on Apr 30, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The front desk team on Apr 30, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

HEATHER

Traveled with partner
Disliked: Staff & service
Stayed here in December and enjoyed our stay. Decided to come back last week and Expedia has false advertising. Says one bedroom had dryer and dishwasher and has neither. Will never trust or stay again.
Stayed 3 nights in Apr 2024
Response from The front desk Team on Apr 30, 2024
Thank you for your feedback, we will be addressing your concerns

10/10 Excellent

Shayla, GIBSONTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. It's conveniently located. I highly recommend it.
Stayed 2 nights in Apr 2024
Response from The front desk team on Apr 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Conroy

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was good, had no issues with nothing
Stayed 3 nights in Apr 2024
Response from The front desk team on Apr 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shelley

Liked: Amenities
Clean
Stayed 4 nights in Apr 2024
Response from The front desk team on Apr 30, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Dallas

Stayed 3 nights in Apr 2024

10/10 Excellent

Ashle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend , so many activities, clean , overall had a really good experience!
Stayed 3 nights in Apr 2024
Response from The front desk team on Apr 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

DEENA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved the condo style hotels. made our stay a home away from home
Stayed 4 nights in Mar 2024
Response from The front desk team on Apr 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elizabeth, Prince George

Traveled with family
Beautiful landscaping & great pools. Onsite store/bistro was super - good food & friendly staff. Shuttle to Disney was a nice perk. Highly recommend this place for families.
Stayed 6 nights in Apr 2024
Response from The front desk team on Apr 26, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

JULIA, Christiansted

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
First room had the AC unit taken apart and left everywhere. They moved us to another room that had an AC unit that sounded like an airplane and no water pressure in the shower. They fixed these two items so the second night was better. The floor in the bathroom didnt feel like it had been mopped in forever. My daughter left her blanket on the edge of the bed. We called several hours after checkout and they said the item was no where to be found. My daughter only sleeps with the blanket and it had already been thrown away. Just a little humanity goes a long way. Call the guest and tell them they left something and possibly something sentimental. They knew how to get in contact with me about their checkout policy and welcome me to the hotel so I know they have my number. We are lacking humanity.
Stayed 2 nights in Apr 2024
Response from The front desk team on Apr 24, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

gerald, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from The front desk team on Apr 24, 2024
Thanks for staying with us. We appreciate your feedback!