We requested a reservation and paid via credit card, so I assumed that our rental was secured. However, about a week before our trip, I hadn't gotten any information on where the house was or check-in procedures so I tried to contact the owner but got no response. The night before our rental was supposed to begin, I called HomeAway which helped me locate the owner and she was very helpful in getting us in at the last minute. She said she never received any verification documents, but they were never sent to me (she said they were supposed to be sent automatically). The owner also very flexible when a late checkout was needed.
Arriving at the house was easy, the instructions were clear, and the location is great - very near Disney and grocery stores, shopping, restaurants. The house is minimally furnished with cheap furniture and there's just mattresses and box springs on the floors. There were a lot of extra mattresses and very spacious closets, so you could really fit a lot of people in this house if you wanted to. The walls and carpets showed lots of wear and tear. We had no problems with the wireless internet. The kitchen was stocked with the basic dishes and cooking utensils needed.
It was clear that the house had been cleaned (beds made, towels folded, sanitary strips on toilets) except the floors were very dirty (made our feet black when walking on them), there were dead bugs in the carpets, and hair caught up in the shower drain. I wrote to the owner and she said that Florida has lots of sand so it's impossible to get all the dirt off and the cleaners can sometimes leave a hair or two behind. Although we were not satisfied with that response, we bought supplies and cleaned it ourselves and moved on with our vacation. It didn't seem worth it to spend our limited vacation time to protest the condition.