First, I'd like to say that the condo itself was beautiful. It was by far the nicest condo we've visited in Phoenix West II. That being said, the lack of communication with the management company was somewhat of a downer.
Check-in was at 3:00 on a Saturday. We arrived at our room at 3:15 to see the used linens in the hallway and very little cleaning had been done. I called the management company and left a message with the answering service. I received a TEXT from the management company that a cleaner was in-route to complete my clean. Only when I replied about what happened did they call to explain that another one of their units required extensive cleaning and they were behind schedule. Again, not a big deal, but some communication prior would have been helpful.
On Monday at 7:39, I called them to let them know that we had water in the master closet dripping from the vent and light fixture. I again spoke with the answering service and reported the issue. I called again at 8:36 because I hadn’t heard from anyone in an hour. The answering service again took my information. At 9:05, someone from the management’s housekeeping service called me and asked about my housekeeping issue. I explained that it was a maintenance issue but that if not corrected it would quickly become a housekeeping issue. At 9:34, I spoke with someone from the main office or maintenance who advised me that the building was going to look into the issue. Someone from the building showed up and determined the leak was from the unit above us and they would be taking care of it. The water stopped dripping at some point during all of this.
On Tuesday at 11:38, I received a call from the management company concerning the need to place a dehumidifier and fans in the unit to dry out everything. We told them that was fine, and we checked out at 9:30 Wednesday morning without further incidence.
Again, this is nothing against the condo and there wasn’t much the management company could have done to prevent what happened, but the communication process was very frustrating.
Ryan